AAA Care Coordinator, Flagstaff

Northern Arizona Council of Governments; Flagstaff (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Northern Arizona Council of Governments seeks a qualified professional for an on-site role delivering critical social services across Flagstaff. You will conduct home visits, interview applicants, evaluate eligibility, and coordinate with clients to connect them with needed program services.

You will maintain electronic files, provide resource referrals, monitor service delivery for quality and compliance, and respond to public inquiries.

Qualifications

• Bachelor’s degree in a related field and two years of social service experience or an equivalent combination.
• Strong communication, cultural competence and discretion are essential.
• Experience maintaining client records and navigating program regulations is preferred.

Responsibilities

• Conducts home visits and interviews applicants to assess eligibility for program services.
• Identifies services that best meet client needs and coordinates referrals.
• Maintains and updates electronic client files for accuracy and compliance.
• Advocates for clients to access comprehensive support services outside the agency.
• Monitors services to ensure high quality delivery and program compliance.
• Responds to public inquiries regarding program services.

Skills

Communication

Cultural competence

Discretion

Office competence

Organizational skills

Education

Bachelor’s Degree in social work, health services, human services, or related field

2 years’ experience in a social service field

Equivalent combination of education and experience

Job description

This position is based on-site. A hybrid work model may be considered after successful completion of the probationary period, based on program needs and performance.

POSITION SUMMARY:

In compliance with Federal Law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conducts home visits and interviews applicants to assess the eligibility of applicants for program services
• Identifies program services that will best meet the needs of clients
• Maintains and updates electronic client files to ensure accurate record keeping and compliance with program regulations
• Provides resource referrals and advocates for appropriate support services outside the agency to ensure that clients have access to comprehensive services
• Monitors services to clients to ensure high quality service delivery and program compliance
• Responds to public inquiries for information regarding program services

Other related duties as assigned.

EDUCATION AND/OR EXPERIENCE:

Bachelor’s Degree from an accredited college or university in social work, health services, human services, or other related field of study; and two years’ experience in a social service field; OR an equivalent combination of education, training, and experience which demonstrates the ability to perform the duties of the position.

CONDITIONS OF EMPLOYMENT:

• Criminal Background Check
• Fingerprint Clearance Card, Level I
• Motor Vehicle Record (annually)

CERTIFICATES & LICENSES:

N/A

TECHNICAL COMPETENCIES:

N/A

GENERAL COMPETENCIES:

• Communication (written and verbal)
• Cultural competence
• Discretion
• Office competence
• Organizational skills

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

Physical Activity: Frequent listening, talking, walking, sitting, stooping, reaching, finger use, grasping, and repetitive motion. Occasional standing, climbing, balancing, kneeling, crouching, pushing, pulling, lifting, and feeling.

Physical exertion: ___ Sedentary; _X_ Light; ___Medium; ___ Heavy; ___ Very Heavy. Work involves exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Visual requirements: Visual acuity to operate motor vehicles and/or heavy equipment.

Working conditions: Occasional exposure to extreme weather conditions, potential physical harm, hazardous chemicals, noxious odors, and infectious disease.

NACOG is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, genetic information, or any other characteristic protected by the state, federal, or local law. NACOG is committed to providing access, equal opportunity and reasonable accommodation for individual with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the Human Resources Director, 928-774-1895, [e-mail] .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.