AAA Car Care Center Automotive Technician

MS ACSC Management Services Inc; Williamsburg (VA); On-site; USD 39,000 - 51,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Pension

Tuition assistance

Floating holidays

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Car Care Center is seeking an Automotive Technician to diagnose, service, and repair a wide range of domestic and foreign vehicles. Responsibilities include using diagnostic equipment, following factory specs, and communicating status to the Service Writer.

The role requires ASE Master Technician certification, 4–6 years of hands-on experience, and a full set of tools. Exceptional customer service and teamwork are essential in a fast-paced shop environment with competitive pay.

Qualifications

• High School GED is required.
• ASE Master Technician certification is required; six certifications with only Automatic Transmission and Manual Drive Train missing will be considered.
• State Inspection License preferred.
• Must provide own full set of tools.

Responsibilities

• Diagnose vehicles and perform repairs per manufacturer specifications.
• Repair brakes, suspension, exhaust, electrical, driveline, cooling, ignition, tires, alignments, and HVAC systems.
• Utilize software for labor, parts, diagrams, and schematics; communicate repair status.
• Lead shop activities and supervise when manager is absent.

Skills

Customer relations

Interpersonal skills

Communication skills

Problem solving

Time management

Multitasking

Flexibility

Adaptability

Teamwork

Education

GED

ASE Master Certification

Tools

Mitchell repair software

Windows-based programs

Ow n tools

Job description

AAA Car Care Center Automotive Technician

Diagnoses, services, and repairs a wide variety of domestic and foreign vehicles using advanced automotive knowledge, diagnostic equipment, and industry best practices. Performs complex troubleshooting and repairs on engine, electrical, braking, steering, suspension, heating and air conditioning, and drivability systems. Conducts comprehensive vehicle inspections, accurately identifies mechanical concerns, and recommends appropriate repairs to ensure customer safety and vehicle reliability. Maintains high standards of workmanship, productivity, and customer service while adhering to AAA and industry safety guidelines. Serves as a technical resource within the shop and stays current on evolving automotive technologies and repair procedure

Job Duties

• Performs or approves the diagnostics on every vehicle that requires it
• Repairs vehicles according to manufacturers’ specifications including, but not limited to, brakes, suspension, exhaust, electrical, drive train, cooling system, ignition system, tires, alignments, air conditioning/heating, engine performance, and fuel system.
• Utilizes software to attain labor and parts information as well as diagrams and schematics
• Communicates with the Service Writer and the Manager on repair status and needs
• Performs state safety inspections as needed
• Approves and follows-up all repairs assigned to other level technicians that are not in their normal scope of abilities
• Oversees all mechanical repairs
• Keeps his/her work area clean and safe
• Serves as shop supervisor when the manager is not present
• Assists other level technicians as requested

Qualifications

• High School GED
• 4-6 years Automotive maintenance/repair
• Automotive Repair Knowledge – Extensive knowledge of the automotive repair industry required. Minimum five years experience in automotive repair. ASE Master Certification required. Six certifications with only Automatic Trans and Manual Drive Train certifications lacking will be considered. A/C Certified a must and State Inspection License preferred. Must provide own full set of tools.
• Customer Relations & Interpersonal skills – Must be able to understand and meet customers’ needs and expectations. Must use good interpersonal skills in solving customers’ problems and build positive relationships with them.
• Communication Skills – Must be able to communicate with others in a clear, understandable manner.
• Problem Solving and Resource Allocation – Must be able to analyze information, identify alternatives, and make sound, logical decisions. Must maximize utilization of available resources.
• Teamwork & Cooperation – Must be able to build smooth, cooperative working relationships, assisting other team members when possible.
• Time Management and Multi-tasking – Must be able to perform multiple tasks and use time efficiently. Must be able to deal with negative emotions from others, displaying a positive, caring attitude on each interaction.
• Flexibility & Adaptability – Must be able to adapt to change and be flexible in adjusting approach to meet the needs of different situations. Must be able to rotate among job functions as needed.
• Computer Knowledge – Must be knowledgeable of Windows based programs, with experience using Mitchell or a similar repair software package.
• Automotive Service Excellence (ASE) Master Automobile Technician certification - International System Security Certification Consortium Required

Travel Requirements

• Occasional travel to off-site business meetings or conferences. (5% proficiency)

Additional Job Description

The flat rate range for this position is $28.47 – $36.75. Actual earnings may vary based on experience, productivity, and performance. Automotive Technicians who meet established performance goals currently earn an average annual income between $57,000 and $69,700 with the opportunity of uncapped commissions.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,
• travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify