A/R Pending

SouthCoast Medical Group LLC; Savannah (GA); On-site; USD 36,000 - 60,000; Full time

Job summary

SouthCoast Health in Savannah, GA seeks a full-time Accounts Receivable Insurance Rep to collect outstanding patient balances and resolve account issues in accordance with department policies. Responsibilities include communicating with physicians, patients, and insurance companies, providing financial counseling, and coordinating collections as needed.

The role requires at least 2 years in medical billing or AR/collections, strong computer and internet skills, and a customer-service mindset to

Qualifications

• High School graduate or equivalent.
• Two years of Medical Billing experience preferred.
• Knowledge of 3rd party insurance processing and insurance terminology.

Responsibilities

• Responds promptly to telephone inquiries from physicians, patients or insurance companies.
• Understands Accounts Receivable policies and procedures.
• Processes correspondence per department policies.
• Provides financial counseling and makes installment arrangements with patients.

Skills

Computer skills

Internet

Customer service

Education

High School diploma or equivalent

Job description

Description

SouthCoast seeks a full time Accounts Receivable Insurance Rep

JOB SUMMARY:

Responsible for the collection of all outstanding pending insurance patient account balances and to resolve patient account issues in order to collect account balances according to department policies and procedures. Responsible for working with self pay insurance staff to resolve patient account issues in order to collect account balances.

ESSENTIAL JOB RESPONSIBILITIES:

• Responds promptly to, and handles, all telephone inquiries received from physicians, patients or insurance companies.
• Responsible for knowing and understanding Accounts Receivable policies and procedures as established by the Director of Accounts Receivable.
• Processes correspondence in accordance with established Accounts Receivable Department policies and procedures.
• Provides financial counseling to patients and makes financial arrangements for installment payments while communicating in a culturally and linguistically appropriate manner. Obtains approvals according to established policies and procedures.
• Coordinates collection process in accordance with established policies. Obtains signature of provider with highest balance on account, to authorize placement for collection and write off. Places accounts for collection, meets correspondence deadlines.
• Keeps up to date through internet web portals of insurance carriers, with posted newsletters and informational postings to keep current on changes that affect Accounts Receivable, collections, department policies and procedures.
• Communicates with supervisor and providers regarding updates and denials from insurance carrier by meeting with either or both, a minimum of once per month.
• Keeps supervisor advised of insurance carrier changes that may affect existing policies and procedures.
• Reviews, researches and resolves all claims denied by insurance companies. Re-files claims as required to receive payment. Resolves claims through web portals or telephone, in order to secure payment.
• Reviews, researches and resolves all claims that appear on the unpaid claims management report. Re-files claims through web portals, fax, paper, or electronically (in that order), in order to secure payment.
• Reviews Credit Balance monthly and processes refunds according to refund procedures and approval process.
• Reviews Aged Insurance Pending Report and works accounts in all categories, (over 91 days, 6190 days and 31-60 days).
• Reviews Medicare accounts and any other electronic submission problems, determines corrective action, corrects, and resubmits to carrier for payment.
• Runs Final Charge and Receipt Summary at the end of each day for balancing. Balances all charges, receipts, adjustment write offs.
• Meets monthly goals as established by department head.
• Reports to work on a regular and consistent basis.

Requirements

EDUCATION:

• High School graduate or equivalent.

EXPERIENCE:

• Minimum of 2 years experience in doctors office or medical insurance company, preferably in accounts receivable or collections or claims area preferred.
• Computer skills.

REQUIREMENTS:

• Two years of Medical Billing.

KNOWLEDGE:

• Knowledge of 3rd party insurance processing.
• Knowledge of insurance terminology.
• Knowledge of insurance coverage and benefits. Knowledge of collection techniques.
• Knowledge of customer service concepts and techniques including the importance of appropriate image.
• Knowledge of automated collection systems.

SKILLS:

• Skilled in use of computer skills, preferably MS Word.
• Skilled in use of Internet.
• Skilled in use of customer service concepts and techniques to work with providers, patients, patients’ families, and coworkers.

ABILITIES:

• Ability to exercise professionalism in dealing with all levels of personnel, patients, and patients’ families.
• Ability to communicate clearly and concisely in person, in writing or on telephone.
• Ability to concentrate and pay close attention to detail when reviewing patient financial data.
• Ability to organize and prioritize tasks effectively.
• Ability to read, understand and follow oral and written instructions.

ENVIRONMENT & CONDITIONS:

Primarily office setting. Occasional stress due to workload pressure. Some stress due to working with the public and patients with problems.

PHYSICAL /MENTAL DEMANDS:

• Sitting for 7-8 hours per day.
• Requires eye-hand coordination, finger dexterity for data entry.
• Must be able to view computer screens for long periods of time.

HIPAA:

This position shall have access to information in a patient’s medical record only to the extent that such information is required to carry out job duties. Any information obtained will only be used by or disclosed to those who have a need to know to ensure the provision of quality patient care. Patient information is to be held strictly confidential. Access to a user’s own medical record and/or family members medical records is strictly prohibited unless related to job responsibilities.

AMERICANS WITH DISABILITY ACT STATEMENT:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodation to be determined on a case by case basis.

SouthCoast Health is an Equal Opportunity Employer and a Drug-Free Workplace. Applicants selected for employment will be subject to pre-employment drug screening.