988 Program Coordinator

Centerstone; Nashville (TN); On-site; USD 51,000 - 71,000; Full time

Benefits offered by this job

Health coverage (medical, dental, and视

Retirement plan with company match (2/

Paid time off & holidays

AD&D Insurance, Life Insurance, & LTD

Employee Resource Groups

Continuing education opportunities

Employee Assistance Program

Job summary

Centerstone in Nashville seeks a Program Coordinator to oversee the day-to-day crisis services staff delivering telephonic, chat, text, and dispatch support 24/7. The role emphasizes high-quality service delivery, staff performance, and data reporting, with collaboration across multidisciplinary teams and community partners to ensure timely, compassionate care.

Qualifications include a Bachelor’s degree in Behavioral Science or related field; Master’s degree preferred; two years in crisis

Qualifications

• Bachelor’s degree required; Master’s preferred.
• Two years of crisis intervention or call center experience; supervisory/leadership experience preferred.

Responsibilities

• Provide day-to-day operational oversight of crisis services staff, ensuring high-quality service delivery.
• Develop, implement, and revise program procedures to align with standards and contractual requirements.
• Monitor performance, documentation, and outcomes to support quality improvement and reporting.
• Coordinate with multidisciplinary teams and community partners to promote continuity of care.
• Support staff through hiring, coaching, training, and ongoing professional development.

Skills

Crisis intervention

Suicide prevention

Customer service

Communication

Education

Bachelor’s degree in Behavioral Science/Psychology/Social Work

Master’s Degree preferred

Job description

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team! Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION: SUMMARY OF POSITION

This is a remote position on a 24/7/365 behavioral health crisis response team. The Program Coordinator provides oversight of the day-to-day operations of crisis services staff who deliver telephonic, chat, text, follow-up, and dispatch services across multiple crisis lines. This role supports high-quality service delivery, staff performance, operational efficiency, and adherence to organizational policies and best practices while ensuring individuals in crisis receive timely, compassionate, and effective care.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide day-to-day operational oversight of crisis services staff, ensuring consistent, high-quality service delivery.
• Develop, implement, and revise program procedures to ensure alignment with organizational standards, contractual requirements, and industry best practices in coordination with leadership.
• Monitor program performance, documentation, and service outcomes to support quality improvement and operational effectiveness to report to leadership.
• Collect, analyze, and report operational data to support internal leadership, external partners, and contractual reporting requirements.
• Coordinate with multidisciplinary teams and community partners to promote continuity of care and effective service coordination.
• Support staff through hiring, coaching, training, performance monitoring, and ongoing professional development to maintain a competent and engaged workforce.
• Assist with administrative and operational functions, including scheduling, workflow coordination, and other program needs.
• Maintain scheduling to ensure adequate coverage needs while staying within budget restrictions.
• Assist in administrative tasks as needed.
• Maintain professional, culturally responsive, and person-centered interactions with community stakeholders, colleagues, behavioral health providers, hospitals, schools, and community organizations, to ensure coordinated care.
• Participate in team meetings, clinical supervision, case consultation, and required training, including ongoing competency development in crisis intervention best practices.

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.
• Demonstrates high-level customer service skills and professional etiquette.
• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
• Knowledge of suicide assessments.
• Skill in providing crisis intervention.
• Communicate clearly and appropriately; provides excellent customer service.

QUALIFICATIONS

Education Level Bachelor’s degree in Behavioral Science, Psychology, Social Work, or related field or Certified Peer Recovery Specialist is required. Master’s Degree preferred.

Years of Experience Two years of experience in crisis intervention, call center operations, or behavioral health services. Experience in a supervisory, shift lead, or team coordinator role.

Required Certification/Licensure N/A

PHYSICAL REQUIREMENTS

Standing – 20% Sitting – 80% Squatting – Occasional Kneeling – Occasional Bending – Occasional Driving – Occasional Lifting – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type: Full time Pay Range: $50,700.00--$71,100.00

Delivering care that changes people’s lives starts with our employees.

Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer.

Employment at Centerstone is based solely on a person’s merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture. Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve. Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.

Centerstone is a nonprofit health system providing mental health and substance use disorder treatments. Services are available nationally through the operation of outpatient clinics, residential programs, the use of telehealth and an inpatient hospital. Centerstone also features specialized programs for the military community, therapeutic foster care, children’s services and employee assistance programs. Centerstone’s Research Institute provides guidance through research and technology, leveraging the best practices for use in all our communities. Centerstone’s Foundation secures philanthropic resources to support the work and mission of delivering care that changes people’s lives.