Summary: The Warehouse Manager is responsible for overseeing all warehouse operations, including receiving, inventory control, order fulfillment, shipping, sanitation, equipment maintenance, and associate performance. This role ensures efficient daily operations, promotes a safe and productive work environment, maintains inventory accuracy, and supports exceptional customer service. The Warehouse Manager partners with branch leadership to achieve operational goals while upholding BakeMark's standards for quality, safety, and efficiency.
Key Responsibilities
- Oversee all warehouse operations, including receiving, inventory control, order fulfillment, shipping, sanitation, equipment maintenance, and truck loading.
- Lead, coach, and develop warehouse associates to achieve productivity, accuracy, safety, and customer service objectives.
- Monitor warehouse performance metrics and implement process improvements to maximize efficiency.
- Ensure customer orders are accurately picked, loaded, and shipped according to company standards and delivery schedules.
- Review productivity, inventory, and returns reports and take corrective action as needed.
- Maintain inventory accuracy through cycle counts, audits, and proper inventory management practices.
- Manage warehouse sanitation standards and ensure compliance with food safety requirements.
- Coordinate maintenance and repairs of warehouse equipment and material handling equipment.
- Review pick sheets, shipping documentation, and order accuracy to minimize errors.
- Investigate and resolve operational issues, shipping discrepancies, and customer concerns.
- Foster a positive work environment by maintaining open communication and resolving employee concerns effectively.
- Ensure compliance with company policies, OSHA regulations, safety procedures, and operational standards.
- Maintain facility security and oversee warehouse operations during and after business hours as needed.
- Collaborate with Transportation, Customer Service, Sales, and Branch leadership to support customer satisfaction and operational goals.
- Perform additional duties and special projects as assigned.
Qualifications
- Minimum 3 years of supervisory or management experience in warehouse, distribution, logistics, or supply chain operations.
- Proven experience managing shipping, receiving, inventory control, and order fulfillment activities.
- Strong leadership, coaching, and team-development skills.
- Excellent verbal, written, and interpersonal communication abilities.
- Strong organizational, problem-solving, and decision-making skills.
- Proficient in Microsoft Office, Outlook, and warehouse management systems.
- Ability to manage multiple priorities in a fast-paced environment.
- Forklift and warehouse equipment experience preferred.
Bilingual (English/Spanish) candidates are encouraged to apply.