911 Professional I

Las Vegas Metropolitan Police Department; Las Vegas (NV); On-site; USD 54,000 - 86,000; Full time

Job summary

Las Vegas Metropolitan Police Department is seeking a 911 Professional I candidate to handle incoming emergency and non-emergency calls, perform data entry, and support incident response. The role requires accurate typing and the ability to multi-task under pressure in a busy call center environment.

Applicants must meet a 35 wpm typing speed, possess a high school diploma or GED, and be a U.S. citizen or permanent resident.

Qualifications

• Must demonstrate a minimum typing speed of 35 net wpm (after errors).
• Possession of a high school diploma or General Education Diploma (GED).
• Be a citizen/naturalized citizen or permanent resident alien without conditions on status of the United States of America by the date of the first test instrument.
• Be at least 18 years old by the date of the first test instrument.
• One year of work experience is desirable.

Responsibilities

• Incumbents perform a variety of complex duties involved in the receipt and processing of emergency 9‑1‑1 and non‑emergency police calls for the area served by LVMPD.

Skills

Typing 35 wpm

Microsoft OS

Keyboarding

English fluency

De-escalation

Multitasking

Conflict resolution

Education

High school diploma or GED

Citizen or permanent resident without conditions

Job description

Salary Information

The salary for this position is negotiated through a collective bargaining agreement. All new employees will be hired at the minimum salary in the range and will be eligible for merit increases until reaching the maximum salary in the range.

• Starting Annual Salary: $53,809.60
• Six months after hire date (4% merit increase): $55,972.80
• 12 months after hire date upon completion of probation (911 Professional II): $57,990.40
• Top of the 911 Professional II salary range (4% annual merit increases): $85,820.80

Definition

Incumbents perform a variety of complex duties involved in the receipt and processing of emergency 9‑1‑1 and non‑emergency police calls for the area served by LVMPD.

Training, Education and Experience

• Must demonstrate a minimum typing speed of 35 net wpm (after errors).
• Possession of a high school diploma or General Education Diploma (GED).
• Be a citizen/naturalized citizen or permanent resident alien without conditions on status of the United States of America by the date of the first test instrument.
• Be at least 18 years old by the date of the first test instrument.
• One year of work experience is desirable.

Best Candidates Will

• Have agood work ethic.
• Have Microsoft OS and PC keyboard experience.
• Be fluent in the English language.
• Work well under pressure.
• Be able to multi‑task, including talking and typing simultaneously.
• Be able to de‑escalate and effectively address conflict over the telephone.
• Be able to identify and resolve conflict.
• Accept constructive criticism.

Conditions of Employment

In addition to the General Conditions of Employment, found here, the following specific conditions of employment and physical conditions apply to this position.

1. Personal Appearance: While on duty, and/or representing the Department, uniformed or otherwise, all Department employees will be neat and clean in their appearance in public. Employees are prohibited from attaching, affixing, or displaying objects, articles or jewelry on or through the nose, tongue, eyebrow or other exposed body part, except the ears for females, while on duty. Employees are prohibited from stretching or "gauging" their earlobes. All jewelry implants will not be exposed or visible while on duty. Tattoos or branding will not be exposed or visible while on duty and/or representing the Department. Such markings must be covered by clothing. Markings that cannot be covered by clothing will be covered using neutral‑toned bandages or patches except for hands, neck, head, or face tattoos. Makeup is not permissible to cover a tattoo. Tattoos or branding anywhere on the body that promote racism/discrimination, indecency, extremist or supremacist philosophies, lawlessness, violence, or contain sexually explicit material are prohibited.
2. Participate in the LVMPD Mental Wellness Program.
3. Incumbents are required to work any assigned shift and day, including holidays, upon short notice if necessary.
4. Classroom and call center environment; noisy distractions from multiple employees conversing over headsets; work with computers in varying light conditions.
5. Vision sufficient to read the computer screen, as well as fine prints in documents.
6. Speech and hearing sufficient to carry on conversations using a headset, in person, and over the telephone.
7. Vision and hearing sufficient to multi‑task.
8. Dexterity and mobility sufficient to repetitively use a computer keyboard and mouse as well as assigned equipment.
9. Endurance sufficient to sit for long periods of time, as necessary.

Exam / Mandatory Seminar Dates

• Exam: Online CritiCall (Weighted 100%) - Beginning Tuesday, April 14, 2026.

Exam Information

You will receive an email no later than 5:00 pm (PST) on Monday, February 13, 2026.

The deadline for completing the online CritiCall exam will be Tuesday, February 21, 2026 by 8:00 am (PST). NO EXCEPTIONS.

CritiCall requires an Overall Data Entry score of 3700 keystrokes per hour or higher and an Overall Non‑Data Entry Score of 70% or higher, in order to pass. The keyboard portion requires a typing speed of 35 net words per minute, after errors.

CritiCall is a computer‑based assessment used to ensure candidates possess the necessary skills to perform the required duties for the 911 Professional position. CritiCall measures:

1. Keyboarding/Typing
2. Accuracy
3. Call Summarization
4. Cross Referencing
5. Data Entry/Key Strokes Per Hour (While demonstrating the ability to multi‑task under pressure and during disruptions.)
6. Decision Making
7. Map Reading
8. Memory Recall
9. Sentence Clarity

Mandatory Seminar

• Candidates that pass CritiCall will be invited to the Mandatory Seminar. Information about the 911 Professional I position will be provided. Candidates that attend the Mandatory Seminar will be placed on an eligibility list.
• If you have attended the Mandatory Seminar within 18 months of the Mandatory Seminar date listed above, your attendance will be applied to this process. Therefore, you will not have to reattend the Mandatory Seminar.
• If you attend the Mandatory Seminar for this process and re‑apply for this position within 18 months, your attendance will be applied to that process.

*The LVMPD reserves the right to modify the selection processes and test instruments in accordance with accepted legal, ethical, and professional standards.

*Due to security reasons, personal belongings permitted in the testing facility will be limited. Items such as large backpacks, briefcases, duffle bags or similar items may not be allowed. Those items permitted will be left to the discretion of the LVMPD employees administering the examination and may be subject to a search.

Additional Selection Processes

If you successfully complete the above selection process, you will undergo a thorough background investigation, including a polygraph exam. A polygraph examination can be stressful and may affect existing medical or psychological conditions or ongoing treatment. Candidates are encouraged to consult with their personal physicians to discuss whether the polygraph will affect a condition or treatment and then follow the guidance of their medical professional.

The background investigation takes approximately 90 to 120 days to complete. You must also meet the LVMPD Hiring Standards. LVMPD employees participate in the Department’s random drug screening process. For more information on the background process, click https://youtu.be/LpAUnwRbT9o for a quick video or https://www.protectthecity.com/applicants/employment-standards/background-investigation for specific information.

Please visit the FAQs available on our employment site for a listing of the LVMPD’s open competitive selection and employment policies, and other pertinent information. Please visit www.protectthecity.com for additional information pertaining to the LVMPD and its hiring process.

Inquiries

Questions regarding this selection process may be directed to:

• Adam C. Markwell, Manager, 702-828-3981, [e-mail]

If you require assistance or special accommodations during any part of the application process, contact Adam C. Markwell at 702-828-3981 or [e-mail].