911 Operator

Ardent Health Services; Tyler (TX); On-site; USD 34,000 - 46,000; Full time

Job summary

Ardent Health Services is seeking a full-time EMS 911 Operator in Tyler, TX to receive ambulance requests by telephone and coordinate dispatch according to established medical protocols.

You must type with accuracy, read and interpret safety and protocol manuals, and complete Emergency Medical Dispatch certification within 60 days of hire.

Join UT Health East Texas EMS/AIR 1 team, which operates extensive ambulance and helicopter resources to provide rapid access to care.

Qualifications

• High School Diploma or GED required.
• Emergency Medical Dispatch (EMD) training/certification to be completed within 60 days of hire.
• Ability to type with reasonable accuracy and to read and interpret safety rules and manuals.
• Ability to write routine reports and communicate clearly by phone.

Responsibilities

• Receive ambulance service requests by telephone and coordinate dispatch per medical protocols.
• Communicate effectively with internal and external customers.

Skills

Typing

Phone communication

EMD protocols

Problem solving

Reading comprehension

Written communication

Education

High School Diploma or GED

Job description

Overview

Join our team as a full-time, EMS 911 Operator in Tyler, TX.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• UT Health East Texas EMS/AIR 1 has more than 50 ambulances, three active helicopters and one helicopter in reserve strategically located across the region and emergency teams provide rapid access to care.

Responsibilities

Responsible for receiving request for ambulance service by telephone as per established medical protocols, policies, and procedures. Effectively communicates with internal and external customers.

Qualifications

Job Requirements:

• High School Diploma or General Education Degree (GED)
• Emergency Medical Dispatch (Paid Certification Training provided by UT Health) – must obtain within 60 days of hire.
• Type with reasonable accuracy.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, protocol and procedure manuals, ability to write routine reports and correspondence, and to speak effectively over the phone and to employees of the organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists and the ability to interpret a variety of instructions furnished in written, oral diagram or schedule form.
• Accurate and compliant use of MPDS EMD protocols after training received.
• Skills to apply EMD protocols over the telephone after receiving paid training.