911 Emergency Telecommunications Dispatcher

Brooklinema; Brookline (MA); On-site; Full time

Job summary

Join a dynamic team as a 911 Dispatcher, where you will play a vital role in ensuring community safety. This position requires quick thinking and effective communication skills to coordinate emergency responses and support public safety personnel. You will thrive in a fast-paced environment, handling multiple incidents while utilizing advanced communication technology. With a competitive salary and excellent benefits, this role offers a unique opportunity to make a significant impact in your community. If you are ready to take on this rewarding challenge, we encourage you to apply and become a crucial part of our emergency response team.

Benefits

Health Benefits

Retirement Benefits

Vacation Time

Personal Days

Qualifications

• High School Diploma or GED required with strong communication skills.
• Ability to manage multiple incidents in a fast-paced environment.

Responsibilities

• Coordinate emergency responses and deploy public safety personnel.
• Operate communication equipment and monitor various systems.

Skills

Communication Skills

Keyboard Skills

Ability to Handle Stress

Education

High School Diploma or GED

Tools

CAD Systems

Public Safety Communications Equipment

Job description

911 Emergency Telecommunications Dispatcher

Department: Police Department

Location: 350 Washington Street
Brookline, MA, 02445

Join Our Team as a 911 Dispatcher at Brookline's Public Safety Communications Center!

Are you ready to make a difference in your community? The Brookline Public Safety Communications Center is seeking dedicated and passionate individuals to join our team as full-time Emergency Telecommunications Dispatchers. As a 911 dispatcher, you will play a crucial role in ensuring the safety and well-being of our community by coordinating emergency responses and providing vital support to public safety personnel.

Why Join Us?

• Competitive Salary: Earn between $25.09 - $29.35 per hour, plus excellent health and retirement benefits (pension), vacation time, and personal days.
• Dynamic Work Environment: Be part of a team that handles multiple incidents simultaneously in a fast-paced environment.
• Community Impact: Make a real difference by coordinating police, fire, and ambulance activities during emergencies.

Key Responsibilities:

• Emergency Response Coordination: Transmit requests for service to the appropriate location and deploy public safety personnel and equipment.
• Communication: Announce call letters, respond to complaints calmly, and keep dispatched personnel informed of all relevant facts.
• Technical Proficiency: Operate various public safety communications equipment, including radios, telephone systems, computer systems, and more.
• Knowledge: Acquire a thorough understanding of the community's layout to maximize dispatch accuracy and speed.
• Monitoring: Utilize CAD systems, monitor fire and police digitizer systems, CCTV, and NCIC/CJIS computer systems.
• Support: Assist other personnel in operations duties and perform any other tasks assigned by the Chief of Police or Commanding Officer.

Qualifications:

• Education: High School Diploma or GED.
• Skills: Ability to handle multiple incidents simultaneously in a stressful environment. Superior keyboard, computer, and communication skills.
• Experience: Preferred but not required.
• Availability: Must be available to work all shifts, including nights, weekends, holidays, and mandatory overtime.
• Assessment: Candidates for the Emergency Telecommunications Dispatcher position must successfully pass a computer-based pre-employment assessment in order to be considered for employment.
• Background Check: Candidates must undergo a thorough background investigation, including employment, financial, and criminal checks.

How to Apply: If you're ready to play a crucial safety role, we want to hear from you! Please submit your resume and cover letter today. Position open until filled.

The Town of Brookline is an equal opportunity employer and dedicated to maintaining a diverse workforce.