911 Emergency Dispatcher - Immediate Openings

911 Emergency Communications; Watsonville (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications in Freedom, CA seeks qualified dispatchers to answer emergency and nonemergency calls, verify locations, and coordinate responders. You will manage multiple systems, document evolving details, and relay information accurately under pressure.

Candidates should have a high school diploma or equivalent, with posting details on testing scores and certifications. Overtime and rotating shifts may apply, depending on the agency and needs.

Qualifications

• High school diploma or equivalent required in most agencies.
• Background screening and hiring assessments are standard.
• Telecommunicator certifications may be required or preferred.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when needed.
• Monitor radio traffic and update responding personnel.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Accurate typing

Clear speech

Organizational skills

Education

High school diploma or equivalent

Emergency telecommunicator certificate (optional)

Tools

Computer-aided dispatch systems

Radio communication equipment

Data entry

Job description

911 Emergency Dispatcher Opportunities in Freedom

911 Emergency Dispatchers connect people who need urgent help with the public safety personnel who respond. In this role, you may receive emergency calls, gather essential information, and coordinate police, fire, or emergency medical resources according to agency procedures.

The work requires calm communication and careful attention. Dispatchers must listen closely, confirm incident locations, document changing circumstances, and relay accurate information while managing multiple communication systems.

• Duty Location: {airport_name}, Freedom, CA
• Employer: The hiring public safety agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

Emergency communications centers commonly operate around the clock. Depending on the position, assignments may include overnight shifts, weekends, holidays, rotating schedules, and required overtime.

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

A high school diploma or recognized equivalency credential is commonly required. Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure. The official announcement determines required testing scores, experience, and training deadlines.

• Meet the agency’s minimum age and employment eligibility requirements
• Complete required background screening and hiring assessments
• Complete medical, psychological, or drug screening when required
• Obtain and maintain applicable telecommunicator certifications
• Follow information-security and confidentiality requirements
• Remain available for assigned shifts and emergency staffing needs

This position generally involves extended workstation duties, headset use, keyboard entry, and monitoring multiple screens. Employees may handle distressing calls and rapidly changing incidents. Essential functions and any accommodation process are described by the hiring agency.

Eligible employees may receive health coverage, retirement benefits, paid leave, employee-assistance services, and professional training. Shift differentials, overtime compensation, and other benefits depend on the employer and appointment terms.

Our independent preparation program helps candidates understand hiring stages and practice relevant employment‑assessment and interview skills. Participation does not replace agency training or guarantee employment.

• Step-by-step hiring-process guidance
• Listening, typing, and information-prioritization practice
• Resume and application support
• Interview-preparation resources
• Job-search tools and candidate support

Start preparing for 911 Emergency Dispatcher opportunities in Freedom.