911 Emergency Dispatcher - Comprehensive Benefits

911 Emergency Communications; West Pointe A La Hache (LA); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications is seeking a dispatcher to handle emergency and nonemergency calls within the service area. You will verify addresses, call-back numbers, incident details, and immediate safety concerns, while assessing call priority per agency procedures.

The role requires strong typing, listening, clear speech, and basic computer skills, with the ability to organize information under pressure and maintain confidentiality. Training and certifications are required.

Qualifications

• High school diploma or GED required; some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Typing, active listening, clear speech, and basic computer proficiency are essential.
• Ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organizational skills under pressure

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

Position Details

Duty Location: {airport_name}, Pointe A La Hache, LA

Employer: The hiring public safety agency identified in the official vacancy

Pay: {salary_min}–{salary_max} per year

Schedule: {work_schedule}

Appointment Type: {appointment_type}

Who May Apply: {who_may_apply}

Application Deadline: {closing_date}

Emergency communications centers commonly operate around the clock. Depending on the position, assignments may include overnight shifts, weekends, holidays, rotating schedules, and required overtime.

What You May Do

• Answer emergency and nonemergency calls within the assigned service area


• Confirm addresses, callback numbers, incident details, and immediate safety concerns


• Assess call priority using approved questions and agency procedures


• Enter incident information into computer-aided dispatch systems


• Dispatch appropriate responders when assigned to radio operations


• Monitor radio traffic and update responding personnel as circumstances change


• Provide approved caller instructions within the limits of training and certification


• Maintain accurate records and protect confidential information

Experience and Education Requirements

A high school diploma or recognized equivalency credential is commonly required. Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure. The official announcement determines required testing scores, experience, and training deadlines.

General Conditions of Employment

• Meet the agency’s minimum age and employment eligibility requirements


• Complete required background screening and hiring assessments


• Complete medical, psychological, or drug screening when required


• Obtain and maintain applicable telecommunicator certifications


• Follow information-security and confidentiality requirements


• Remain available for assigned shifts and emergency staffing needs

Work Environment and Physical Requirements

This position generally involves extended workstation duties, headset use, keyboard entry, and monitoring multiple screens. Employees may handle distressing calls and rapidly changing incidents. Essential functions and any accommodation process are described by the hiring agency.

Benefits

• Eligible employees may receive health coverage, retirement benefits, paid leave, employee-assistance services, and professional training.


• Shift differentials, overtime compensation, and other benefits depend on the employer and appointment terms.

Prepare for the 911 Dispatcher Hiring Process

Our independent preparation program helps candidates understand hiring stages and practice relevant employment-assessment and interview skills. Participation does not replace agency training or guarantee employment.

Step-by-step hiring-process guidance

• Listening, typing, and information-prioritization practice


• Resume and application support


• Interview-preparation resources


• Job-search tools and candidate support