911 Emergency Dispatcher

Emergency Telecommunicator Services; Ripley (WV); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers for Evans, WV. You will handle emergency and non-emergency calls, verify locations and details, and coordinate with police, fire, and EMS following agency procedures.

Expect a shift-based schedule in a round-the-clock center, including nights, weekends, holidays, and potential overtime. Strong typing, listening, and calm communication are essential.

Qualifications

• Requires high school diploma or GED; some agencies require testing and training.
• Strong typing and listening skills; ability to work under pressure and multi-task.

Responsibilities

• Answer emergency and non-emergency calls within the service area.
• Confirm addresses, contact numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident data into CAD systems.
• Dispatch responders when needed and monitor radio traffic.
• Provide caller instructions within training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma or GED

Tools

Computer-Aided Dispatch

Job description

911 Emergency Dispatcher Opportunities in Evans

911 Emergency Dispatchers connect people who need urgent help with the public safety personnel who respond. In this role, you may receive emergency calls, gather essential information, and coordinate police, fire, or emergency medical resources according to agency procedures.

The work requires calm communication and careful attention. Dispatchers must listen closely, confirm incident locations, document changing circumstances, and relay accurate information while managing multiple communication systems.

An emergency communications centre commonly operates around the clock. Depending on the position, assignments may include overnight shifts, weekends, holidays, rotating schedules, and required overtime.

Position Details

• Duty Location: {airport_name}, Evans, WV


• Employer: The hiring public safety agency identified in the official vacancy


• Pay: {salary_min}–{salary_max} per year


• Schedule: {work_schedule}


• Appointment Type: {appointment_type}


• Who May Apply: {who_may_apply}


• Application Deadline: {closing_date}

What You May Do

• Answer emergency and nonemergency calls within the assigned service area


• Confirm addresses, callback numbers, incident details, and immediate safety concerns


• Assess call priority using approved questions and agency procedures


• Enter incident information into computer-aided dispatch systems


• Dispatch appropriate responders when assigned to radio operations


• Monitor radio traffic and update responding personnel as circumstances change


• Provide approved caller instructions within the limits of training and certification


• Maintain accurate records and protect confidential information

Experience and Education Requirements

A high school diploma or recognized equivalency credential is commonly required. Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure. The official announcement determines required testing scores, experience, and training deadlines.

General Conditions of Employment

• Meet the agency’s minimum age and employment eligibility requirements


• Complete required background screening and hiring assessments


• Complete medical, psychological, or drug screening when required


• Obtain and maintain applicable telecommunicator certifications


• Follow information-security and confidentiality requirements


• Remain available for assigned shifts and emergency staffing needs

Work Environment and Physical Requirements

This position generally involves extended workstation duties, headset use, keyboard entry, and monitoring multiple screens. Employees may handle distressing calls and rapidly changing incidents. Essential functions and any accommodation process are described by the hiring agency.

Benefits

• Eligible employees may receive health coverage, retirement benefits, paid leave, employee-assistance services, and professional training.


• Shift differentials, overtime compensation, and other benefits depend on the employer and appointment terms.