911 Emergency Dispatcher

Emergency Telecommunicator Services; Portland (OR); On-site; USD 50,000 - 70,000; Full time

Job summary

Emergency Telecommunicator Services in Pacific City, Oregon, seeks an Emergency Dispatcher to handle emergency and nonemergency calls, gather details, and coordinate responders. You will use computer-aided dispatch systems and radio equipment to prioritize and relay critical information under pressure.

The role requires calm, precise communication, strong typing, and the ability to manage multiple tasks while ensuring responder safety and timely updates to incident records.

Qualifications

• High school diploma commonly required.
• Some agencies require experience or certifications.
• Good typing, listening, and communication under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing proficiency

Active listening

Clear speech

Computer basics

Education

High school diploma or GED

Tools

CAD systems

Dispatch software

Radio operations

Job description

911 Emergency Dispatcher Opportunities in Pacific City

911 Emergency Dispatchers connect people who need urgent help with the public safety personnel who respond. In this role, you may receive emergency calls, gather essential information, and coordinate police, fire, or emergency medical resources according to agency procedures.

The work requires calm communication and careful attention. Dispatchers must listen closely, confirm incident locations, document changing circumstances, and relay accurate information while managing multiple communication systems.

Position Details

Duty Location:
{airport_name}, Pacific City, OR

Employer:
The hiring public safety agency identified in the official vacancy

Pay:
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Schedule:
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Appointment Type:
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Who May Apply:
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Application Deadline:
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Emergency communications centers commonly operate around the clock. Depending on the position, assignments may include overnight shifts, weekends, holidays, rotating schedules, and required overtime.

What You May Do

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Experience and Education Requirements

A high school diploma or recognized equivalency credential is commonly required. Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure. The official announcement determines required testing scores, experience, and training deadlines.

General Conditions of Employment

• Meet the agency’s minimum age and employment eligibility requirements
• Complete required background screening and hiring assessments
• Complete medical, psychological, or drug screening when required- (Continuing output truncated – please find complete JSON at the end of answer.) "IsExpired":false