911 Emergency Communications Assistant Shift Supervisor

City-of-Harrisonburg,-Va; Harrisonburg (VA); On-site; USD 62,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Life insurance

Paid leave

Holidays

Job summary

The City of Harrisonburg is seeking a 911 Assistant Shift Supervisor to bridge leadership and operations within the Harrisonburg-Rockingham Emergency Communications Center (HRECC). This full-time role includes a competitive benefits package and a hiring range of $29.87–$32.48 per hour, with overtime potential and annual pay between $62,129 and $67,558 depending on qualifications.

The position requires 12-hour shifts, including nights, weekends, and holidays, and involves supervising an on-duty

Qualifications

• High school diploma or GED and 3-5 years of experience in public safety communications.
• Experience in a multi-disciplinary emergency communications center.
• A minimum of three specialized training classes in Emergency Communications.
• Essential position requiring availability to work 12-hour shifts, nights, weekends, and holidays.
• Possession of CPR Certification at time of hire.

Responsibilities

• Receive, classify, process, and dispatch emergency and non-emergency service calls.
• Serve as a team lead and supervise an on-duty shift of Emergency Communicators.
• Assist with scheduling, development of employee expectations, training, and records/files daily.

Skills

Public safety leadership

Emergency communications

Clear communication

Team supervision

Education

High school diploma or GED

Tools

VCIN Level B Operator

DCJS Basic Communicator Certification

Powerphone Total Response Certification

DCJS General Instructor Certification

APCO/NENA Supervisor Certification

Job description

Support the team. Strengthen the mission. As a 911 Assistant Shift Supervisor, you will help bridge leadership and operations, providing guidance, support, and consistency during every shift. Join a team where your contributions directly impact both your colleagues and the community we serve. Consider applying to the Harrisonburg-Rockingham Emergency Communications Center's (HRECC) Assistant Supervisor career opportunity!

The Assistant Supervisor is a full-time position with benefits and a preferred hiring range of $29.87 - $32.48 per hour (equivalent to $62,129 - $67,558 annually) plus overtime. An exact salary will be dependent upon the selected candidate's qualifications and in compliance with City policy. You're the ideal candidate for this position if you have a desire to lead with purpose and serve with pride while assisting the community in times of need.

HRECC positions support a 24/7/365 public safety operation and work 12-hour shifts. When staffing allows, schedules may provide every other weekend off; however, weekends, holidays, and overtime may be required based on operational needs. The expected minimum overtime is approximately 4 hours every two weeks, though actual overtime may vary. The exact shift assignment filled by this position will be determined at the end of the recruitment process.

As the Assistant Supervisor, you'll perform difficult technical work receiving, classifying, processing, and dispatching emergency service calls, non-emergency service calls, and more. In this role, you'll serve as a team lead and supervise an on-duty shift of Emergency Communicators in the absence of the Supervisor and coordinate actions of the Center to mitigate emergencies. Additionally, you'll assist with the scheduling of employees, development of employee expectations, training employees, and completing various records/files daily.

A detailed list of essential functions and the ideal candidate's knowledge, skills, and abilities is available in the Emergency Communications Assistant Supervisor class specification.

• High school diploma or GED and considerable (3-5 years) experience in public safety communications. An equivalent combination of education and experience may be used to meet this requirement.
• Experience in a multi-disciplinary emergency communications center.
• A minimum of three (3) specialized training classes in the field of Emergency Communications.
• This position is classified as essential and requires availability to work 12-hour shifts, including nights, weekends, holidays, and during inclement weather, based upon shift assignment and business needs. Any employee of the HRECC may be called upon to work over the scheduled shift or hours, as needed.
• Possession of CPR Certification at time of hire.
• Possession of or the ability to acquire the following within the timeframe indicated from hire date:
  • VCIN Level B Operator, within 3 months;
  • DCJS Basic Communicator Certification, within 12 months;
  • Powerphone Total Response Certification, within 3 months;
  • DCJS General Instructor Certification, within 12 months;
  • APCO and/or NENA Communication Center Supervisor Certification, within 12 months.
• Released on all three (3) specialties (call taking, law enforcement dispatching, and fire and rescue dispatching) within six (6) months of hire date.
• Demonstrated supervisory and/or leadership experience preferred but not required for consideration.
• view the physical requirements for this position.

Automatic Disqualifiers for Employment at the HRECC per State Regulations*:

• Felony conviction;
• Conviction of Class 1 or 2 misdemeanor; and
• Other relevant criteria to this position.

*Please note that the list above is not all-inclusive and is subject to the State Regulations, as amended. Candidates will receive a copy of the Disqualifying Criteria with the Personal History Statement and Authorization for Release of Personal Information, as indicated in the Application Deadline section below.

The selected candidate for this position will be subject to the following screenings and must receive satisfactory results**:

• Typing Test per National Emergency Number Association (NENA) Standards;
• DMV query;
• Drug screening;
• Industry-specific physical exam, including audiometry;
• Psychological evaluation;
• Personal History Statement; and
• Criminal background investigation, including VCIN fingerprinting and security test.

**Current HRECC employees who have already completed the screenings above will not be subject to those screenings.

HRECC employees are subject to random drug/alcohol screenings.

Application Deadline:

All candidates must submit the following by 5:00pm EST on October 13, 2026 in order to be considered:

• A complete City of Harrisonburg online employment application, including previous work experience and education history;
• Cover letter attachment;
• Resume attachment; and
• 3 professional references.

Applicants who are unable to upload the additional documentation to their online employment application must email the required documentation to [e-mail] by the deadline indicated above. Incomplete applications and applications with verification(s) of no prior education and/or work history will not be considered.

There are two additional forms (the Personal History Statement and Authorization for Release of Personal Information) required for consideration for this position. Current HRECC employees are not required to submit these two additional forms. At a later step in the process, applicants will be provided with the forms and more information.

The City provides an excellent benefits package including health insurance, retirement (VRS & MissionSquare), life insurance, paid leave, holidays and more.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability or veteran status.

The City of Harrisonburg and HRECC are Equal Opportunity Employers.