911 District - 911 Program Coordinator

Abilene Zoological Gardens

Abilene (TX)

On-site

USD 42,000 - 65,000

Full time

20 hours ago

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Job summary

Abilene / Taylor County Emergency Communications District seeks an organized administrator to support the Division Manager – 911 Administration. You will handle board materials, minutes, and district projects, while coordinating 911 addressing workflow and financial records.

The role requires strong communication, vendor coordination, and proficiency in MS Office, SharePoint, Teams, and ESRI mapping tools. Responsibilities include grant activities, procurement processes, and invoices, with

Qualifications

High school diploma or GED required; associate degree preferred.
Experience in 911 or emergency communications systems preferred.
Knowledge of federal, state, city laws, policies and procedures is a plus.

Responsibilities

Prepare board packets, organize materials, record minutes, and distribute notes.
Manage 911 addressing requests via walk-ins, calls, emails, and visits; schedule appointments.
Oversee addressing activities and ticketing system documentation with proper intake and follow-through.
Familiarity with CAD systems, location tracking, emergency services routing, and dispatch.
Assist with grant management, compliance, reporting, and transaction recording.
Assist with procurement, accounts payable, and keeping vendor lists up to date.
Review district revenues, update spreadsheets, and coordinate service-provider remittance."
Proficiency in Microsoft Office, SharePoint, Teams; ESRI mapping tools for map printing.
Occasional operation of City vehicle for site visits.

Skills

Customer service

Vendor coordination

Communication

Time management

Education

High school diploma / GED

Associate degree in information systems or CS

Tools

Microsoft Office Suite

SharePoint

Teams

ESRI mapping tools

Job description

General Description

Under the direction of the Division Manager – 911 Administration, assist in all aspects of the Abilene / Taylor County Emergency Communications District (9-1-1 District). This includes, but is not limited to, constant communication with all 911 District program customers and vendors, daily payment requests, submitting requisitions for purchase orders and other day-to-day administrative duties. Prepare board packets and record minutes for board meetings and assist with all district projects.

General Description

SUPERVISION EXERCISED

The 911 Program Coordinator position exercises no supervision.

Important And Essential Duties

Board meeting preparation to include gathering information, organizing and assembling packets, and ensuring timely distribution to all intended contacts. Responsibilities also include preparing the meeting venue, managing presentations, recording the session, and capturing notes. Following the meeting, all board minutes will be recorded, finalized, and distributed in a timely manner.
Manage, respond to, and ensure high‑quality, timely handling of all 911 addressing service requests across walk‑ins, calls, emails, customer visits, and electronic submissions, including scheduling in‑person and remote appointments.
Oversee and maintain the accuracy, quality, tracking, and completion of all addressing activities and documentation within the 911 addressing ticketing system, ensuring proper intake, review, and follow‑through on all calls and voicemails.
General knowledge in Emergency Communications Center and 911 systems, including computer‑aided dispatch (CAD) systems. To include addressing, location tracking, emergency services selection, routing, and dispatching.
Research and review financial transactions for accuracy. Ensure corrections are implemented and maintain detailed, computerized records.
Assist with grant management and compliance, including applying for grants, application of terms, reporting, requests, and accurately recording transactions.
Assist with the 911 District’s procurement practice, to include initiating purchase requests, establishing purchase orders, tracking procurement activities, and accounts payable activities.
Review and coordinate with Finance staff on all district revenues from the state, update various spreadsheets with current monthly information, review service fee remittance reports submitted by the various service providers serving the District and submit remittance payments to cashiers for deposit, send updates and correction requests as necessary, manage all invoices and payments to, ensure communication lists of service providers and taxing agencies are updated for service fee notifications.
Proficiency in Microsoft Office Suite, SharePoint, and Teams. Working knowledge of ESRI products to review mapping tools and print required maps.
Operate a City vehicle occasionally to travel to various locations that may require further location details such as GPS coordinates.

Other Job Related Duties

Perform other job related duties and responsibilities as assigned.

Knowledge Of

KNOWLEDGE, SKILLS, AND ABILITIES

Principles and processes for providing outstanding customer service. This includes customer needs assessment, meeting quality standards for service, and evaluating customer satisfaction.
Coordination and management of external vendors, including support and responsiveness provisions.
Applicable Federal, State, City, and Department laws, policies, processes, and procedures.

Skill To

Complete tasks and input information with accuracy, attention to detail, and minimal errors.
Prioritize multiple tasks, projects and demands; track progress and react effectively to last minute changes.
Effectively manage time, stay focused, and work independently with minimal supervision.
Communicate clearly, correctly and concisely, both orally and in writing.
Safely operate assigned City motor vehicles.

Ability To

Communicate effectively with the 911 District Board, vendors, emergency personnel, and technology staff in providing goods and services for 911 systems.
Actively listen by focusing on others, understanding their points, asking relevant questions, and avoiding inappropriate interruptions.
Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.
Perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.

Experience And Training Guidelines

For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:

Experience

One (1) year of experience in 911 or emergency communications systems and/or IT support, IT technical; support and/or systems administration is required.
Three (3) years of experience in 911 system and/or IT support, IT technical; support and/or systems administration is preferred.
Three (3) years of progressive experience in geographic, cartographic, 9-1-1 or a related field is preferred.

Education/Training

A high school diploma or GED is required.
An associate’s degree in information systems, Computer Science, or a related field is preferred.

License Or Certificate

A valid Texas driver’s license: the ability to obtain one within ninety (90) days of employment or a military waiver is required.

Special Requirements

Essential duties require the following physical skills and work environment:

___ Sedentary – lifting of no more than 10 pounds
___ Light – lifting no more than 20 pounds; carrying up to 10 pounds
_X_ Medium – lifting no more than 50 pounds; carrying up to 25 pounds
___ Heavy – lifting no more than 100 pounds; carrying up to 50 pounds
___ Very Heavy – team lifting over 100 pounds; carrying more than 50 pounds

Physical Demand Codes:

The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task:

Codes For How Often