911 Dispatcher

Village of Ruidoso; Ruidoso (NM); On-site; USD 38,000 - 64,000; Full time

Job summary

Village of Ruidoso is seeking a Telecommunication Officer (TCO) to answer 911 and non-emergency calls and dispatch appropriate responders. You will manage information in CAD and coordinate with police, fire, and EMS teams across multiple systems.

The role requires a High School Diploma or GED, US citizenship, and the ability to obtain NM Academy certification within one year. A clean drug screen and background check are mandatory.

Qualifications

• High School Diploma or GED required.
• Must be eighteen (18) years of age or older.
• Must be a United States citizen.
• Must obtain New Mexico Law Enforcement Academy Communication Officer certification within one year from date of hire.
• Must pass background check, drug/alcohol test and a clean drug screen.
• Safety sensitive position requiring random testing.
• No felony convictions; strict disqualifiers for certain offenses.
• No DWI in the last three years; no disqualifying conduct as listed.

Responsibilities

• Answer 911 and non-emergency calls; gather information from callers.
• Determine response requirements and dispatch police, fire, and EMS units.
• Relay information to agencies and stakeholders as needed.
• Operate and monitor E911, NCIC, and NMLETS systems.
• Monitor CCTV cameras throughout the department and jail areas.

Skills

Computer literacy

Verbal communication

Education

High School Diploma or GED

NM Law Enforcement Academy Certification within 1 year

Tools

E911 system

NCIC

NMLETS

CCTV monitoring

Job description

Great opportunity for competitive salary, excellent benefits and PERA retirement!

The Village of Ruidoso is a Drug Free Workplace.

The Telecommunication Officers (TCO) answers emergency (911) and non-emergency calls, takes information from callers, and enters information into Computer Aided Dispatch (CAD) database, and dispatches necessary police, fire, and emergency medical employees using two-way radio. This position answers and reports to the Dispatch Supervisor and Support Services Lieutenant of the Ruidoso Police Department with regards to chain of command.The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Questions callers to determine their locations, and the nature of their problems to determine type of response needed.
• Determines response requirements and relative priorities of situations, and dispatch units in accordance with established procedures
• Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification
• Maintain, operate, and control multiple computers and programs including E911, NCIC and NMLETS.
• Monitoring of CCTV cameras throughout the Police Department and jail area

• High School Diploma or G.E.D required.
• Must be eighteen (18) years of age per NMDPS
• Must be a United States citizen
• Marijuana use within the last three years will be evaluated, among other background information, to determine whether a candidate will proceed in the hiring process. All candidates must have a clean drug screen before hiring.
• Positions within the Ruidoso Police Department, Ruidoso Area Dispatch, or Animal Control/Code Enforcement are considered Safety Sensitive positions. As such, all safety sensitive positions are subject to random testing.
• No use in the last five (5) years of any illegal drug that would amount to a felony crime if found in possession. This includes felony prescription drugs, hallucinogens, spice, bath salts, or inhalants.
• Any sale, manufacture, or distribution of any controlled substance as an adult (>17) will be a lifetime disqualifier. If the crime was committed as a juvenile the following factors should be considered: the frequency of the behavior, the quantity of the drugs involved, and the type of drug.
• Have no felony convictions. Criminal activity in which applicant has been convicted of, pled guilty to, or entered a plea of nolo contendere (no contest) to any felony charge, or been involved in any pre-prosecution diversion program (PPD) as adjudicated for a felony crime committed will be permanently disqualified. Any person whose conviction has been set aside, deferred, or dismissed as a part of a conditional discharge shall be considered to have been convicted.
• Have no misdemeanor convictions within the last three (3) years preceding their initial date of application. Any convictions within that time frame where the candidate has been convicted, pled guilty to, or entered a plea of nolo contendere (no contest) will be reviewed on an individual basis and may be cause for disqualification. This does not include traffic offenses.
• Crimes of perjury, filing a false report, impersonating an officer, or domestic violence will be permanent disqualifiers. Any person whose conviction has been set aside, deferred, or dismissed as a part of a conditional discharge shall be considered to have been convicted.
• No DWI convictions within the last three (3) years, or two or more DWI’s in the most recent ten (10) year period.
• Must not have been discharged from the United States Armed Forces under Dishonorable conditions.
• After examination by a licensed physician, is free of any physical condition that might adversely affect his performance as a police officer or prohibit him from successfully completing a prescribed basic law enforcement training required by the Law Enforcement Training Act
• Is of good moral character
• Shall not falsify or omit any information from the application
• Must be willing to take and pass a drug/alcohol test and comply with the Village "Drug Free" policy and pass a criminal background check, and a Voice Stress Analysis exam.
• Must possess and demonstrate computer knowledge and skills
• Must obtain New Mexico Law Enforcement Academy Communication Officer (Telecommunications) certification within one year from date of hire.
• Must pass, certify and maintain Emergency Medical Dispatch training.
• Must pass and maintain current CPR/First Aid and AED certification

• Works a rotating shift schedule from Days, Swings, Graves which have a fairly irregular schedule, long hours, weekends, and holidays.
• Ability to perform duties under stress and adapt to extended/irregular work schedules as established by management.
• Routinely work extended periods without a break.