911 Dispatcher

Boone County Missouri; Columbia Township (MO); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Paid holidays

Vacation pay increases

Health insurance

Dental insurance

Dependent premiums

Disability & life

Deferred comp & pension

PSLF eligible

Job summary

Boone County in Columbia, MO seeks 911 Dispatchers and Trainees to join a state‑of‑the‑art Emergency Communications Center and serve as the vital link between citizens and emergency services.

Starting at $21.72/hour with increases to $25.15/hour after training benchmarks, the role offers 24/7 shifts, overtime, holidays, and comprehensive county benefits on day one. Training is paid and promotes advancement in public safety careers.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years old at hire and hold a valid driver's license.
• Willing to work varying shifts, overtime, weekends and holidays.

Responsibilities

• Answer 911 and 311 calls with professional communication and document essential information.
• Dispatch calls to deputies, officers, firefighters and paramedics using CAD and radio systems.
• Maintain situational awareness and coordinate with allied agencies during emergencies.

Skills

Ability to work any shift

Shift flexibility

Education

High school diploma or GED

Job description

Boone County, located in Columbia, MO, has opportunities available for 911 Dispatchers and Trainees.

Are you making $21 - $25/hour with potential for shift differential?

And do you have these great benefits?

• 14 paid holidays
• Paid vacation increasing every year for the first 5 years
• 100% County paid or low-cost employee health insurance premium options (day one!)
• 100% County paid employee dental premiums (on day one!)
• Subsidized dependent premiums (on day one!)
• County paid long-term disability and life insurance
• Two matching deferred compensation plans AND a pension
• And Boone County is a Public Service Student Loan Forgiveness qualifying employer!

What our 911 Dispatchers say about their job:

"Every day provides new challenges"

"Lots of variety"

"Many times exciting and exhilarating"

"Personally satisfying"

"I feel good about what I do here"

Here is what the job is all about:

Use cutting edge computer and radio technologies to serve as the vital link between the citizens of Boone County and the emergency services they may need by dispatching calls quickly and accurately.

After successfully passing a paid, hands‑on training program, you will join a dedicated team of public safety communications professionals working in a state‑of‑the‑art Emergency Communications Center, using cutting edge computer and radio technologies to serve as the vital link between the citizens of Boone County and the emergency services they may need.

In your role as a call‑taker, you will answer 911 (emergency) and 311 (non‑emergency) telephone calls. You will communicate professionally with callers, use structured protocols to obtain important information, and properly document and prioritize calls for dispatch, while providing over‑the‑telephone life‑impacting instructions to callers.

In your role as a dispatcher, you will quickly and accurately dispatch calls for service to sheriff's deputies, police officers, firefighters, and paramedics in the field. You will use a computer‑aided dispatch system to maintain accurate up‑to‑the‑minute status of available resources to provide fast and effective response to emergencies. You will manage computer-based radio communications to ensure responder safety and provide critical logistical support, while networking with other public safety resources such as the Missouri Uniform Law Enforcement System (MULES) and the National Crime Information Center (NCIC).

Status: Full‑time, non‑exempt, benefited

Working hours: Varying shifts. 24/7 Operation. Successful candidates must be able to work any assigned shift at the department's discretion.

Qualifications: Successful applicants will be at least 18 years old when hired; have a high school diploma or GED; have a valid driver's license; be able and willing to work any assigned shift, scheduled and unscheduled overtime, weekends and holidays; will not have pled guilty to or been convicted of a felony; have no criminal convictions within the last two years (excluding traffic violations); must pass a pre‑employment selection examination and drug screening; must pass a criminal background check including a national fingerprint check through law enforcement agencies; and obtain and maintain certifications required for the position.

Starting Hourly Rate: $21.72/hour with incremental pay increases to $25.15/hour with successful completion of training benchmarks in first year. Potential for shift differential. Additional pay for overtime and holidays worked.

Columbia, MO is a thriving college town and the cultural hub of mid‑Missouri, hosting popular events such as the True/False Film Festival and a diverse art, music, and restaurant scene. Columbia is the fourth most populous and fastest‑growing city in Missouri with an estimated 126,254 residents in 2020. Resting upon the forested hills and rolling prairies of Mid‑Missouri near the Missouri River valley, outdoor enthusiasts can enjoy the surrounding Rock Bridge.