911 Dispatch Telecommunicator

allegancounty; Michigan; On-site; USD 27,571 - 39,269; Full time

Benefits offered by this job

Health insurance

Health Savings Account (HSA)

Life insurance

Short-term disability

Retirement plan with county contrib. 7

Tuition reimbursement

Generous PTO and front-loaded hours

13 paid holidays

Fitness centers

Job summary

Allegan County is seeking a full-time Public Safety Dispatcher to answer and dispatch emergency and non-emergency calls across Allegan County. The role involves LEIN management, EMD duties, and coordinating responses for law enforcement and courts.

Starting wage is $24.26 per hour with 12-hour shifts. Excellent benefits include health insurance, HSA, life insurance, disability, retirement, tuition reimbursement, generous PTO, 13 holidays, and fitness center access.

Qualifications

• High school Diploma or GED required.
• Within one year of hire, EMD certification and LEIN certification must be completed, plus a state basic dispatching course.
• Typing speed of at least 40 words per minute.
• Two years of public safety-related experience preferred.

Responsibilities

• Process emergency and non-emergency public safety calls and dispatch resources.
• Monitor countywide work station alarms.
• Manage LEIN system and NCIC/E911 equipment.
• Perform Emergency Medical Dispatch (EMD) per protocols.
• Maintain logs for CAD, service vehicle rotation, and court records.
• Contact non-public safety agencies and perform clerical duties as assigned.

Skills

Typing 40 WPM

Public safety experience

Education

High School Diploma or GED

EMD certification within 1 year

LEIN certification within 1 year

State basic dispatching course

Job description

Allegan County has much to offer, with 24 Townships, 9 Cities, and 2 Villages across nearly 900 square miles. The landscapes range from the lakeshore to beautifully wooded lands, our County’s natural resources are a gift to be treasured. Allegan County businesses, citizens, and employees are world-class, and we remain a welcoming, closely-knit community. We are one of the fastest-growing counties in Michigan.

Allegan County Government places high importance on our core values: Respect, Integrity, Commitment and Honesty. A common thread among our leadership, employees and volunteers is a strong desire to serve and be part of something meaningful. We have been recognized by Gallagher as “Best in Class Winner” among mid-size companies for our excellence in optimizing employee and organizational well-being for three years in a row (2023-2025). We have also received the "Impact Award" from M.E.R.S. for excellence in educating our employees about their retirement plans and overall financial wellness. We are looking for dedicated, caring, energetic people to join our team!

Job Summary:

Receives calls and dispatches for all public safety within Allegan County, emergencyand non-emergency related. Law Enforcement Information Network (LEIN) record entry and management for law enforcement and courts.

Starting Wage:

$24.26 per hour, full time, 12-hour shifts

Excellent Benefits Plan:

Health insurance begins on the first of the month after your hire date

• Medical, Dental & Vision (three medical plans to choose from, two of which have a $0 bi-weekly premium)
• County-funded Health Savings Account with our two high-deductible medical plans
• County-paid employee life insurance coverage
• County-paid short-term disability coverage, up to 52 weeks
• Generous retirement plan, including a county contribution of 7% of your annual earnings
• Tuition Reimbursement Program for college degree courses
• Generous PTO plan, including front-loaded hours into PTO bank at hire, and annually on January 1.
• 13 paid holidays, in addition to PTO
• FREE use of Allegan County government's two fitness centers

Responsibilities and Duties:

• Processes all emergency and non-emergency public safety and public service calls within Allegan County. Prioritizes calls and department response and dispatches appropriate resource.
• Monitors all countywide work station alarms.
• Manages the Law Enforcement Information Network (LEIN) system.
• Performs Emergency Medical Dispatch (EMD) utilizing EMD protocols established by the Allegan County Medical Control Authority Board.
• Answers and processes administrative calls for all public safety and government related agencies.
• Record management logs for: Service Vehicle Rotation, Computer Aided Dispatch (CAD), lost and found, road conditions and closures, livestock, animal records, phone records, medical examiners, on-call for courts, Child Protective Services (CPS), Dive Team, SWAT Team, Marine Patrol, etc.
• Operates radio consoles, audio recorders, Enhanced 911 (E911) displays, computer aided dispatching (CAD) terminals, Law Enforcement Information Network (LEIN) and National Crime Information Center (NCIC), Emergency Alert System (EAS), keyboard, CAD, CAD mapping, Mobile Computer Terminals (MCT) Outdoor Warning Sirens, Teletype (TTP), Public Safety Alert Monitors (PSAM), Fleet Eyes, Emergency Management Network (EMNET).
• Performs miscellaneous clerical duties as assigned.
• Contacts non-public safety related agencies that work with Allegan County Central Dispatch (ACCD) on a routine basis.

Education and Experience:

1. High School Diploma or equivalent (GED) and up to one year of specialized of technical training beyond high school.
2. Within one year of hire must be Emergency Medical Dispatch (EMD) certified, Law Enforcement Information Network (LEIN) certified and have completed a State basic dispatching course.
3. Keyboard speed and accuracy with a minimum of 40 words per minute.
4. Prefer two years of experience in the public safety related field.

*Candidates must pass a drug screen (which includes testing for THC) in order to be hired for this position.