911 Call Taker - Make a Difference

National Public Safety Careers; Tuba City (AZ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

National Public Safety Careers is seeking 911 Call Takers for Supai, AZ. Responsibilities include handling emergency and non-emergency calls, validating locations, and recording details for dispatch teams. Training and certifications are provided.

Candidates should have strong listening, typing, and verbal communication skills, with the ability to follow procedures and work within shift schedules that may include nights and overtime. Prior dispatch experience is beneficial but not mandatory.

Qualifications

• High school diploma or equivalent. Prior customer service or call-handling experience helpful but not required.
• Strong listening and typing skills with clear verbal communication.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency and non-emergency calls.
• Confirm incident location and caller contact information.
• Use approved questions to determine nature and urgency of situations.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential instructions and guidance.
• Use language-access resources when needed.
• Complete call-taking training and certifications as required.

Skills

Customer service

Typing

Listening comprehension

Education

High school diploma

Job description

911 Call Taker Opportunities in Supai

911 Call Takers are often the first people to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for the personnel responsible for coordinating the response.

In some communications centers, call taking is a separate assignment from radio dispatch. In others, employees train for both functions. The official vacancy explains the duties included in this position.

Position Details

Duty Location:
{airport_name}, Supai, AZ

Employer:
The hiring emergency communications agency identified in the official vacancy

Pay:
{salary_min}–{salary_max} per year

Schedule:
{work_schedule}

Appointment Type:
{appointment_type}

Who May Apply:
{who_may_apply}

Application Deadline:
{closing_date}

911 call-taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime.

What You May Do

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Experience and Education Requirements

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment

• Meet agency-specific employment eligibility and age requirements
• Complete required background checks and hiring assessments
• Complete additional screening identified in the announcement
• Successfully complete call-taking training and performance evaluations
• Obtain applicable certifications within the required timeframe
• Protect caller privacy and confidential incident information

Work Environment and Physical Requirements

Call Takers spend substantial time using telephone headsets, keyboards, and computer displays. The work may involve repeated exposure to callers experiencing fear, injury, or loss. Review the official vacancy for essential functions, scheduling expectations, and available accommodations.

Benefits

• Benefits for eligible employees may include health insurance, retirement contributions, paid leave, employee-assistance programs, and continuing training. Availability depends on the employer, appointment type, and work schedule.

Prepare for the 911 Call Taker Hiring Process

Our independent preparation program helps candidates practice relevant employment skills and understand common recruitment stages. Participation does not confer operational qualifications or guarantee a hiring outcome.

Call-taker hiring-process guidance

• Listening comprehension and accurate data-entry practice
• Resume and application support
• Customer communication and interview preparation
• Job-search tools and candidate support

Start preparing for 911 Call Taker opportunities in Supai.