911 Call Taker - Local Openings

Regional 911 Intake Solutions; Whitehouse Station (NJ); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Whitehouse, NJ. The role involves answering emergency and nonemergency lines, verifying incident locations, and collecting caller information to guide dispatch decisions.

Successful candidates will demonstrate strong listening, typing, and communication skills, plus the ability to follow structured procedures. Training leads to required certifications and completion of background checks.

Qualifications

• High school diploma or recognized equivalent required.
• Experience in customer service, telephone support, or public safety helpful but not always required.
• Strong listening, typing, verbal communication, and ability to follow structured procedures are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources as needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma

Job description

911 Call Taker Opportunities in Whitehouse

911 Call Takers are often the first people to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for the personnel responsible for coordinating the response.

Position Details

• Duty Location: {airport_name}, Whitehouse, NJ
• Employer: The hiring emergency communications agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

911 call‑taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime.

What You May Do

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Experience and Education Requirements

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment

• Meet agency-specific employment eligibility and age requirements
• Complete required background checks and hiring assessments
• Complete additional screening identified in the announcement
• Successfully complete call‑taking training and performance evaluations
• Obtain applicable certifications within the required timeframe
• Protect caller privacy and confidential incident information

Benefits

Benefits for eligible employees may include

• health insurance
• retirement contributions
• paid leave
• employee‑assistance programs
• continuing training