911 Call Taker - Local Openings

Regional 911 Intake Solutions; Town of Savannah (NY); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training program

Employee assistance

Job summary

Regional 911 Intake Solutions in Savannah, NY seeks a Call Taker to answer incoming emergency lines, confirm locations, and log caller information into dispatch software. You will follow established scripts and uphold privacy and accuracy under trained procedures.

Successful candidates typically have a high school diploma and may bring prior customer service or public safety experience. The role requires clear communication, strong listening, and the ability to handle stressful calls with

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills, and clear verbal communication.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing software.
• Forward incident information promptly to the dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Follow procedures

Privacy awareness

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Position Details

• Duty Location: {airport_name}, Savannah, NY
• Employer: The hiring emergency communications agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

What You May Do

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Experience and Education Requirements

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment

• Meet agency-specific employment eligibility and age requirements
• Complete required background checks and hiring assessments
• Complete additional screening identified in the announcement
• Successfully complete call-taking training and performance evaluations
• Obtain applicable certificates within the required timeframe
• Protect caller privacy and confidential incident information

Work Environment and Physical Requirements

Call Takers spend substantial time using telephone headsets, keyboards, and computer displays. The work may involve repeated exposure to callers experiencing fear, injury, or loss. Review the official vacancy for essential functions, scheduling expectations, and available accommodations.

Benefits

Benefits for eligible employees may include health insurance, retirement contributions, paid leave, employee-assistance programs, and continuing training. Availability depends on the employer, appointment type, and work schedule.