911 Call Taker - Immediate Openings

National Public Safety Careers; Brant Rock (MA); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Job summary

National Public Safety Careers is seeking candidates for 911 Call Taker opportunities in Ocean Bluff, MA. The role involves responding to emergency calls, verifying locations, and relaying information to dispatch teams.

The position may require rotating shifts and strict adherence to procedures. Successful applicants typically have a high school diploma or equivalent and can handle high-pressure situations with clear verbal communication and accurate data entry.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Active listening

Data entry

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

911 Call Taker Opportunities in Ocean Bluff

911 Call Takers are often the first people to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for the personnel responsible for coordinating the response.

In some communications centers, call taking is a separate assignment from radio dispatch. In others, employees train for both functions. The official vacancy explains the duties included in this position.

Position Details

Duty Location:

{airport_name}, Ocean Bluff, MA

Employer:

The hiring emergency communications agency identified in the official vacancy

Pay:

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Schedule:

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Appointment Type:

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Who May Apply:

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Application Deadline:

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911 call-taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime.

What You May Do

Answer incoming emergency calls and assigned nonemergency lines

Confirm the incident location and caller’s callback information

Use approved questions to identify the nature and urgency of the situation

Enter accurate details into call-processing or dispatch software

Forward incident information promptly to the appropriate dispatch function

Help distressed callers focus on essential questions and instructions

Use approved language-access and accessibility resources when needed

Provide authorized pre-arrival instructions only within training and certification

Experience and Education Requirements

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment

Meet agency-specific employment eligibility and age requirements

Complete required background checks and hiring assessments

Complete additional screening identified in the announcement

Successfully complete call-taking training and performance evaluations

Obtain applicable certifications within the required timeframe

Protect caller privacy and confidential incident information

Work Environment and Physical Requirements

Call Takers spend substantial time using telephone headsets, keyboards, and computer displays. The work may involve repeated exposure to callers experiencing fear, injury, or loss. Review the official vacancy for essential functions, scheduling expectations, and available accommodations.

Benefits

Benefits for eligible employees may include health insurance, retirement contributions, paid leave, employee-assistance programs, and continuing training. Availability depends on the employer, appointment type, and work schedule.

How to Apply

Read the complete official announcement to confirm whether the position involves call taking only or combined dispatch duties. Verify qualifications, assessments, documents, compensation, and the deadline before applying through the employer’s official system.

Prepare for the 911 Call Taker Hiring Process

Our independent preparation program helps candidates practice relevant employment skills and understand common recruitment stages. Participation does not confer operational qualifications or guarantee a hiring outcome.

Call-taker hiring-process guidance

Listening comprehension and accurate data-entry practice

Resume and application support

Customer communication and interview preparation

Job-search tools and candidate support

Start preparing for 911 Call Taker opportunities in Ocean Bluff.