911 Call Taker - Civil Service Benefits

National Public Safety Careers; Placerville (CA); In loco; USD 42.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid time off

Training opportunities

Descrizione del lavoro

National Public Safety Careers seeks a 911 Call Taker for assignments in El Dorado, CA. Duties include answering emergency lines, verifying locations, and relaying information to dispatch teams. Strong typing, listening, and clear communication are essential.

Applicants may have prior customer service or public safety exposure; completion of required background checks and training is expected. This role involves shift work, including nights and weekends, with related benefits.

Competenze

• Strong listening and typing skills with clear communication.
• Ability to follow structured procedures and calls triage.
• Eligibility checks and background screening may apply.

Mansioni

• Answer incoming emergency and nonemergency calls.
• Confirm location, callback details, and incident type.
• Enter data into call-processing or dispatch systems.
• Forward information to the appropriate dispatch function promptly.
• Provide pre-arrival instructions within training guidelines.
• Maintain caller privacy and confidentiality.

Conoscenze

Listening comprehension

Typing accuracy

Clear verbal communication

Procedural follow-through

Formazione

High school diploma or equivalent

Strumenti

Dispatch software

Descrizione del lavoro

911 Call Taker Opportunities in El Dorado

Position Details

• Duty Location: {airport_name}, El Dorado, CA
• Employer: The hiring emergency communications agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

911 call-taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime.

What You May Do

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Experience and Education Requirements

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment

• Meet agency-specific employment eligibility and age requirements
• Complete required background checks and hiring assessments
• Complete additional screening identified in the announcement
• Successfully complete call-taking training and performance evaluations
• Obtain applicable certifications within the required timeframe
• Protect caller privacy and confidential incident information

Work Environment and Physical Requirements

Call Takers spend substantial time using telephone headsets, keyboards, and computer displays. The work may involve repeated exposure to callers experiencing fear, injury, or loss. Review the official vacancy for essential functions, scheduling expectations, and available accommodations.

Benefits

• Benefits for eligible employees may include health insurance, retirement contributions, paid leave, employee-assistance programs, and continuing training. Availability depends on the employer, appointment type, and work schedule.