911 Call Taker

National Public Safety Careers; Woodlake (CA); Presencial; USD 52.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Descripción de la vacante

National Public Safety Careers is seeking a 911 Call Taker in Woodlake, CA. You will answer emergency and nonemergency lines, confirm locations, and document details for dispatch teams.

The role requires strong listening skills, accurate typing, and the ability to follow structured procedures. Training, certifications, and rotating shifts may apply; health benefits and retirement contributions are commonly offered.

Formación

• High school diploma or recognized equivalent.
• Strong listening comprehension and clear communication.
• Accurate typing and ability to follow structured procedures.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s contact information.
• Enter details into call-processing or dispatch software and forward to appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Conocimientos

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Educación

High school diploma or equivalent

Herramientas

Call-processing software

Dispatch software

Descripción del empleo

911 Call Taker Opportunities in Woodlake

911 Call Takers are often the first people to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for the personnel responsible for coordinating the response.

In some communications centers, call taking is a separate assignment from radio dispatch. In others, employees train for both functions. The official vacancy explains the duties included in this position.

• Duty Location: {airport_name}, Woodlake, CA
• Employer: The hiring emergency communications agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

911 call‑taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime.

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call‑processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language‑access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

• Meet agency‑specific employment eligibility and age requirements
• Complete required background checks and hiring assessments
• Complete additional screening identified in the announcement
• Successfully complete call‑taking training and performance evaluations
• Obtain applicable certifications within the required timeframe
• Protect caller privacy and confidential incident information

Call Takers spend substantial time using telephone headsets, keyboards, and computer displays. The work may involve repeated exposure to callers experiencing fear, injury, or loss. Review the official vacancy for essential functions, scheduling expectations, and available accommodations.

Benefits for eligible employees may include health insurance, retirement contributions, paid leave, employee‑assistance programs, and continuing training. Availability depends on the employer, appointment type, and work schedule.