911 Call Taker

National Public Safety Careers; West Milford (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified candidates for 911 Call Taker opportunities in West Milford, West Virginia. The role involves taking emergency and non-emergency calls, validating location and caller data, and documenting details for dispatch coordination.

Successful applicants typically have a high school diploma, strong listening and typing abilities, and the capacity to follow structured procedures.

Qualifications

• High school diploma or equivalent required. Customer service or public safety experience helpful but not always required.
• Strong listening and typing skills are essential, with clear verbal communication.
• Ability to follow structured procedures and complete assessments as required by the hiring agency.

Responsibilities

• Answer incoming calls on emergency and non-emergency lines
• Confirm incident location and caller information
• Use approved questions to determine urgency and nature of the situation
• Enter accurate details into dispatch software
• Forward incident information promptly to dispatch functions
• Assist distressed callers with essential instructions and guidance
• Utilize language-access and accessibility resources when needed
• Complete required training and certification within the specified timeframe

Skills

Listening comprehension

Typing speed

Verbal communication

Follow structured procedures

Education

High school diploma

Job description

911 Call Taker Opportunities in West Milford

911 Call Takers are often the first people to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for the personnel responsible for coordinating the response.

In some communications centers, call taking is a separate assignment from radio dispatch. In others, employees train for both functions. The official vacancy explains the duties included in this position.

Position Details

• Duty Location: {airport_name}, West Milford, WV
• Employer: The hiring emergency communications agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

What You May Do

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Experience and Education Requirements

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment

• Meet agency-specific employment eligibility and age requirements
• Complete required background checks and hiring assessments
• Complete additional screening identified in the announcement
• Successfully complete call-taking training and performance evaluations
• Obtain applicable certifications within the required timeframe
• Protect caller privacy and confidential incident information

Work Environment and Physical Requirements

Call Takers spend substantial time using telephone headsets, keyboards, and computer displays. The work may involve repeated exposure to callers experiencing fear, injury, or loss. Review the official vacancy for essential functions, scheduling expectations, and available accommodations.

Benefits

Benefits for eligible employees may include health insurance, retirement contributions, paid leave, employee-assistance programs, and continuing training. Availability depends on the employer, appointment type, and work schedule.

Start preparing for 911 Call Taker opportunities in West Milford.