911 Call Taker

Regional 911 Intake Solutions; Town of Townsend (WI); On-site; USD 40,000 - 70,000; Full time

Job summary

Regional 911 Intake Solutions is seeking qualified candidates in Townsend, WI to handle 911 call-taking duties in a fast-paced environment. You will gather critical details, confirm locations, and document information for dispatch coordination.

Responsibilities include answering calls, verifying caller information, and following training for pre-arrival guidance while maintaining calm communication with callers and using approved procedures.

Qualifications

• High school diploma or equivalent required; dispatch experience not mandatory.
• Strong listening skills, fast and accurate typing, and clear verbal communication essential.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify urgency and enter data into systems.
• Forward information to the appropriate dispatch function promptly.
• Assist distressed callers with focused guidance and pre-arrival instructions as trained.

Skills

Customer service

Active listening

Typing speed 40 wpm

Clear communication

Education

High school diploma

Tools

Dispatch software

Job description

911 Call Taker Opportunities in Townsend

911 Call Takers are often the first people to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for the personnel responsible for coordinating the response.

In some communications centers, call taking is a separate assignment from radio dispatch. In others, employees train for both functions. The official vacancy explains the duties included in this position.

Position Details

• Duty Location: {airport_name}, Townsend, WI
• Employer: The hiring emergency communications agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

911 call-taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime.

What You May Do

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Experience and Education Requirements

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment

• Meet agency-specific employment eligibility and age requirements
• Complete required background checks and hiring assessments
• Complete additional screening identified in the announcement
• Successfully complete call-taking training and performance evaluations