911 Call Taker

Regional 911 Intake Solutions; Town of Lewis (NY); Presencial; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

Regional 911 Intake Solutions seeks qualified 911 Call Takers to be the first point of contact during emergencies. You will answer calls, verify location, collect caller information, and document details for responders.

Roles may include rotating shifts in a 24-hour operation, with training and certification required. Strong listening, typing, and clear verbal communication are essential, along with the ability to follow structured procedures.

Formación

• High school diploma or equivalent is commonly required.
• Customer service or public safety experience may help.
• Ability to follow structured procedures and maintain accuracy.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify nature and urgency
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training

Conocimientos

Listening skills

Accurate typing

Verbal communication

Follow procedures

multitasking

Educación

High school diploma or equivalent

Herramientas

Dispatch software

Descripción del empleo

911 Call Taker Opportunities

911 Call Takers are often the first people to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for the personnel responsible for coordinating the response.In some communications centers, call taking is a separate assignment from radio dispatch. In others, employees train for both functions. The official vacancy explains the duties included in this position.

Position Details

Duty Location:
{airport_name}, Lewis, NY
Employer:
The hiring emergency communications agency identified in the official vacancy
Pay:
{salary_min}–{salary_max} per year
Schedule:
{work_schedule}
Appointment Type:
{appointment_type}
Who May Apply:
{who_may_apply}
Application Deadline:
{closing_date}

911 call-taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime.

What You May Do

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Experience and Education Requirements

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience. Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment

Meet agency-specific employment eligibility and age requirementsComplete required background checks and hiring assessmentsComplete additional screening identified in the announcementSuccessfully complete call-taking training and performance evaluationsObtain applicable certifications within the required timeframeProtect caller privacy and confidential incident information

Work Environment and Physical Requirements

Call Takers spend substantial time using telephone headsets, keyboards, and computer displays. The work may involve repeated exposure to callers experiencing fear, injury, or loss. Review the official vacancy for essential functions, scheduling expectations, and available accommodations.

Benefits

• Benefits for eligible employees may include health insurance, retirement contributions, paid leave, employee-assistance programs, and continuing training.
• Availability depends on the employer, appointment type, and work schedule.