911 Call Taker

Regional 911 Intake Solutions; Stities (ID); Presencial; USD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Descripción de la vacante

Regional 911 Intake Solutions seeks a dedicated Call Taker to handle incoming emergency calls and assigned nonemergency lines, verify locations and caller details, and determine urgency using approved questions.

You will enter data into dispatch software, forward information promptly, and assist callers with calming guidance while following scripted protocols; training and certification are required to perform duties, with potential shifts including nights and weekends.

Formación

• High school diploma or equivalent required or preferred.
• Experience in customer service or public safety helpful.
• Ability to follow structured procedures and stay composed.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to assess nature and urgency.
• Enter accurate details into dispatch software.
• Promptly forward incident information to dispatch.
• Assist distressed callers and provide essential instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions only within training.

Conocimientos

Active listening

Typing

Clear verbal communication

Following procedures

Attention to detail

Educación

High school diploma or equivalent

Herramientas

Dispatch software

Descripción del empleo

Position Details

• Duty Location: {airport_name}, Stites, ID
• Employer: The hiring emergency communications agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

911 call-taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime.

What You May Do

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Experience and Education Requirements

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment

• Meet agency-specific employment eligibility and age requirements
• Complete required background checks and hiring assessments
• Complete additional screening identified in the announcement
• Successfully complete call-taking training and performance evaluations
• Obtain applicable certifications within the required timeframe
• Protect caller privacy and confidential incident information

Work Environment and Physical Requirements

Call Takers spend substantial time using telephone headsets, keyboards, and computer displays. The work may involve repeated exposure to callers experiencing fear, injury, or loss. Review the official vacancy for essential functions, scheduling expectations, and available accommodations.

Benefits

Benefits for eligible employees may include health insurance, retirement contributions, paid leave, employee-assistance programs, and continuing training. Availability depends on the employer, appointment type, and work schedule.