911 Call Taker

Regional 911 Intake Solutions; Montana; Sur place; USD 40 000 - 60 000; Plein temps

Résumé du poste

Regional 911 Intake Solutions is seeking 911 Call Takers for Sweet Grass, MT. You will be the first point of contact for emergencies, asking focused questions and documenting information to coordinate responses.

This role may involve rotating shifts and overtime, depending on staffing needs. A high school diploma is commonly required, and prior customer service or public safety experience is helpful; some vacancies accept applicants without dispatch experience.

Qualifications

• High school diploma or equivalent.
• Customer service or public safety experience preferred; some vacancies accept none.
• Strong listening, accurate typing, and clear verbal communication.

Responsabilités

• Answer emergency and nonemergency lines.
• Confirm incident location and caller information.
• Identify nature and urgency using approved questions.
• Enter details into call-processing or dispatch software.
• Forward incident information to dispatch promptly.
• Provide pre-arrival instructions within training and certification.

Connaissances

Active listening

Typing

Verbal communication

Customer service

Formation

High school diploma or equivalent

Outils

Dispatch software

Description du poste

911 Call Taker Opportunities in Sweet Grass

911 Call Takers are often the first people to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for the personnel responsible for coordinating the response.

In some communications centers, call taking is a separate assignment from radio dispatch. In others, employees train for both functions. The official vacancy explains the duties included in this position.

Position Details

• Duty Location: {airport_name}, Sweet Grass, MT
• Employer: The hiring emergency communications agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

911 call-taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime.

What You May Do

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Experience and Education Requirements

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment

• Meet agency-specific employment eligibility and age requirements
• Complete required background checks and hiring assessments
• Complete additional screening identified in the announcement