911 Call Taker

Public Safety Dispatch Network; Meadow Lands (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Job summary

Public Safety Dispatch Network in Meadow Lands, PA seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details in dispatch software. Training includes pre-arrival instructions and privacy safeguards.

Candidates should have a high school diploma or equivalent, plus strong listening and communication abilities and the capacity to follow structured procedures in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required or preferred.
• Strong listening and communication skills are essential.
• Ability to follow structured procedures and guidelines.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller details accurately.
• Enter information into dispatch software and relay to relevant units.
• Provide pre-arrival guidance only after training.
• Follow established language-access and accessibility protocols.

Skills

Active listening

Typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

911 Call Taker Opportunities in Meadow Lands

911 Call Takers are often the first people to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for the personnel responsible for coordinating the response.

In some communications centers, call taking is a separate assignment from radio dispatch. In others, employees train for both functions. The official vacancy explains the duties included in this position.

Position Details

• Duty Location: {airport_name}, Meadow Lands, PA
• Employer: The hiring emergency communications agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

911 call-taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime.

What You May Do

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Experience and Education Requirements

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment

• Meet agency-specific employment eligibility and age requirements
• Complete required background checks and hiring assessments
• Complete additional screening identified in the announcement
• Successfully complete call-taking training and performance evaluations
• Obtain applicable certifications within the required timeframe
• Protect caller privacy and confidential incident information

Work Environment and Physical Requirements

Call Takers spend substantial time using telephone headsets, keyboards, and computer displays. The work may involve repeated exposure to callers experiencing fear, injury, or loss. Review the official vacancy for essential functions, scheduling expectations, and available accommodations.

Benefits

• health insurance
• retirement contributions
• paid leave
• employee-assistance programs
• continuing training

Availability depends on the employer, appointment type, and work schedule.

Start preparing for 911 Call Taker opportunities in Meadow Lands.