911 Call Taker

National Public Safety Careers; Leonard (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Addison, MI. This role involves handling incoming emergency calls, confirming incident details, and relaying information to dispatch teams.

Training and certification are prerequisites, with emphasis on accuracy and calm communication. Applicants should have a high school diploma or equivalent, and strong listening and typing skills.

Qualifications

• High school diploma or recognized equivalent required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication required.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre‑arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

911 Call Taker Opportunities in Addison

911 Call Takers are often the first people to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for the personnel responsible for coordinating the response.In some communications centers, call taking is a separate assignment from radio dispatch. In others, employees train for both functions. The official vacancy explains the duties included in this position.

Position Details

Duty Location:

{airport_name}, Addison, MIEmployer:

The hiring emergency communications agency identified in the official vacancyPay:

{salary_min}–{salary_max} per yearSchedule:

{work_schedule}Appointment Type:

{appointment_type}Who May Apply:

{who_may_apply}Application Deadline:

{closing_date}911 call-taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime.

What You May Do

Answer incoming emergency calls and assigned nonemergency linesConfirm the incident location and caller’s callback informationUse approved questions to identify the nature and urgency of the situationEnter accurate details into call-processing or dispatch softwareForward incident information promptly to the appropriate dispatch functionHelp distressed callers focus on essential questions and instructionsUse approved language-access and accessibility resources when neededProvide authorized pre‑arrival instructions only within training and certification

Experience and Education Requirements

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment

Meet agency-specific employment eligibility and age requirementsComplete required background checks and hiring assessmentsComplete additional screening identified in the announcementSuccessfully complete call‑taking training and performance evaluationsObtain applicable certifications within the required timeframeProtect caller privacy and confidential incident information

Work Environment and Physical Requirements

Call Takers spend substantial time using telephone headsets, keyboards, and computer displays. The work may involve repeated exposure to callers experiencing fear, injury, or loss. Review the official vacancy for essential functions, scheduling expectations, and available accommodations.

Benefits

Benefits for eligible employees may include health insurance, retirement contributions, paid leave, employee‑assistance programs, and continuing training. Availability depends on the employer, appointment type, and work schedule.