911 Call Taker

Regional 911 Intake Solutions; La Mesa (CA); On-site; USD 55,000 - 80,000; Full time

Job summary

Regional 911 Intake Solutions in La Mesa, CA is seeking a dedicated 911 Call Taker to handle emergency and non-emergency calls, verify locations, and document details for dispatch teams. Strong listening and typing accuracy are essential.

Candidates typically have a high school diploma and customer service or public safety familiarity. Training is provided; shifts may include nights and weekends as needed to ensure 24/7 coverage.

Qualifications

• Requires strong listening and typing accuracy.
• Ability to follow structured procedures.
• Experience in customer service or public safety is helpful.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm location and caller information.
• Enter details into dispatch software accurately.
• Forward information promptly to dispatch teams.
• Assist callers with essential instructions when appropriate.

Skills

Active listening

Clear communication

Typing speed

Data entry

Education

High school diploma or GED

Job description

911 Call Taker Opportunities in La Mesa

911 Call Takers are often the first people to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for the personnel responsible for coordinating the response.

In some communications centers, call taking is a separate assignment from radio dispatch. In others, employees train for both functions. The official vacancy explains the duties included in this position.

Position Details

• Duty Location: {airport_name}, La Mesa, CA
• Employer: The hiring emergency communications agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

911 call-taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime.

What You May Do

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Experience and Education Requirements

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment

• Meet agency-specific employment eligibility and age requirements
• Complete required background checks and hiring assessments