911 Call Taker

Regional 911 Intake Solutions; La Bolt (SD); Sur place; USD 40 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Regional 911 Intake Solutions seeks a dedicated Call Taker at Labolt, SD to respond to emergency lines and provide accurate incident information. You will verify locations, gather caller data, and document details into dispatch systems, helping first responders quickly reach the scene.

Ideal candidates have strong listening and communication skills, reliable typing, and the ability to follow procedures. Training and certifications will be provided; shifts may include nights, weekends, and

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or public safety is helpful, but not required.
• Ability to follow structured procedures and complete assessments.

Responsabilités

• Answer incoming emergency and nonemergency calls
• Confirm incident location and caller's callback information
• Identify nature and urgency using approved questions
• Enter details into call-processing/dispatch software accurately
• Forward incident information promptly to the correct dispatch function
• Assist distressed callers with essential instructions within training
• Use language-access resources when needed

Connaissances

Active listening

Clear verbal communication

Typing

Multitasking

Formation

High school diploma or equivalent

Outils

Dispatch software

Description du poste

Position Details

• Duty Location: {airport_name}, Labolt, SD


• Employer: The hiring emergency communications agency identified in the official vacancy


• Pay: {salary_min}–{salary_max} per year


• Schedule: {work_schedule}


• Appointment Type: {appointment_type}


• Who May Apply: {who_may_apply}


• Application Deadline: {closing_date}

911 call-taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime.

What You May Do

• Answer incoming emergency calls and assigned nonemergency lines


• Confirm the incident location and caller’s callback information


• Use approved questions to identify the nature and urgency of the situation


• Enter accurate details into call-processing or dispatch software


• Forward incident information promptly to the appropriate dispatch function


• Help distressed callers focus on essential questions and instructions


• Use approved language-access and accessibility resources when needed


• Provide authorized pre-arrival instructions only within training and certification

Experience and Education Requirements

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment

• Meet agency-specific employment eligibility and age requirements


• Complete required background checks and hiring assessments


• Complete additional screening identified in the announcement


• Successfully complete call-taking training and performance evaluations


• Obtain applicable certifications within the required timeframe


• Protect caller privacy and confidential incident information

Work Environment and Physical Requirements

Call Takers spend substantial time using telephone headsets, keyboards, and computer displays. The work may involve repeated exposure to callers experiencing fear, injury, or loss. Review the official vacancy for essential functions, scheduling expectations, and available accommodations.

Benefits

Benefits for eligible employees may include health insurance, retirement contributions, paid leave, employee-assistance programs, and continuing training. Availability depends on the employer, appointment type, and work schedule.