911 Call Taker

Regional 911 Intake Solutions; Hominy (OK); Sur place; USD 29 000 - 46 000; Plein temps

Résumé du poste

Regional 911 Intake Solutions in Hominy, OK seeks dedicated 911 Call Taker to join a public safety communications team.

You will answer incoming emergency and nonemergency calls, verify location and callback details, and enter information into dispatch software, following established procedures.

Applicants typically need a high school diploma and strong listening, typing, and verbal skills; dispatch experience is helpful but not required.

Qualifications

• High school diploma or equivalent.
• Strong listening and typing skills.
• Ability to follow established procedures.
• Background checks may be required by the agency.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency and nature of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Connaissances

Active listening

Typing speed

Verbal communication

Procedural follow-up

Formation

High school diploma

Outils

Dispatch software

Description du poste

911 Call Taker Opportunities in Hominy

911 Call Takers are often the first people to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for the personnel responsible for coordinating the response.

In some communications centers, call taking is a separate assignment from radio dispatch. In others, employees train for both functions. The official vacancy explains the duties included in this position.

Position Details

• Duty Location: {airport_name}, Hominy, OK
• Employer: The hiring emergency communications agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

911 call-taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime.

What You May Do

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Experience and Education Requirements

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment

• Meet agency-specific employment eligibility and age requirements
• Complete required background checks and hiring assessments
• Complete additional screening identified in the announcement
• Successfully complete call-taking training and performance evaluations