911 Call Taker

Public Safety Dispatch Network; Ellsworth (MN); On-site; USD 36,000 - 54,000; Full time

Job summary

Public Safety Dispatch Network in Ellsworth, MN is seeking dedicated 911 Call Takers. You will be the first point of contact for emergencies, asking focused questions, confirming location, and documenting details to support responders.

The role includes taking both emergency and some nonemergency calls and entering information into dispatch software accurately. Call-taking services may operate 24 hours with rotating shifts, nights, weekends, and overtime as staffing requires.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software

Job description

911 Call Taker Opportunities in Ellsworth

911 Call Takers are often the first people to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for the personnel responsible for coordinating the response.

In some communications centers, call taking is a separate assignment from radio dispatch. In others, employees train for both functions. The official vacancy explains the duties included in this position.

Position Details

• Duty Location: {airport_name}, Ellsworth, MN
• Employer: The hiring emergency communications agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

911 call-taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime.

What You May Do

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software