911 Call Taker

National Public Safety Careers; Cottonwood Falls (KS); In loco; USD 42.000 - 68.000; Tempo pieno

Vantaggi offerti da questo lavoro

health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Descrizione del lavoro

National Public Safety Careers in Cottonwood Falls, KS is seeking a Call Taker for emergency communications. You will answer incoming calls, confirm incident location, collect caller information, and input data into dispatch software. This role requires careful listening, clear speech, and the ability to follow structured procedures.

Candidates typically have a high school diploma or equivalent. Training is provided; shifts may include nights, weekends, and overtime.

Competenze

• High school diploma or recognized equivalent. Some vacancies may accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conoscenze

Active listening

Typing

Verbal communication

Customer service

Call taking

Structured procedures

Formazione

High school diploma or equivalent

Descrizione del lavoro

Position Details

• Duty Location: {airport_name}, Cottonwood Falls, KS


• Employer: The hiring emergency communications agency identified in the official vacancy


• Pay: {salary_min}–{salary_max} per year


• Schedule: {work_schedule}


• Appointment Type: {appointment_type}


• Who May Apply: {who_may_apply}


• Application Deadline: {closing_date}

911 call-taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime.

What You May Do

• Answer incoming emergency calls and assigned nonemergency lines


• Confirm the incident location and caller’s callback information


• Use approved questions to identify the nature and urgency of the situation


• Enter accurate details into call-processing or dispatch software


• Forward incident information promptly to the appropriate dispatch function


• Help distressed callers focus on essential questions and instructions


• Use approved language-access and accessibility resources when needed


• Provide authorized pre-arrival instructions only within training and certification

Experience and Education Requirements

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment

• Meet agency-specific employment eligibility and age requirements


• Complete required background checks and hiring assessments


• Complete additional screening identified in the announcement


• Successfully complete call-taking training and performance evaluations


• Obtain applicable certifications within the required timeframe


• Protect caller privacy and confidential incident information

Work Environment and Physical Requirements

Call Takers spend substantial time using telephone headsets, keyboards, and computer displays. The work may involve repeated exposure to callers experiencing fear, injury, or loss. Review the official vacancy for essential functions, scheduling expectations, and available accommodations.

Benefits

• health insurance


• retirement contributions


• paid leave


• employee-assistance programs


• continuing training

Availability depends on the employer, appointment type, and work schedule.