911 Call Taker

Regional 911 Intake Solutions; Brownfield (ME); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Job summary

Regional 911 Intake Solutions in Brownfield, ME seeks a dedicated 911 Call Taker to handle incoming emergency calls, verify locations, and relay critical information to dispatchers.

The role requires strong listening, accurate typing, and clear verbal communication. You may work rotating shifts in a 24-hour operation, with training and certifications to protect caller privacy and provide immediate guidance.

Qualifications

• High school diploma or equivalent required.
• Dispatch experience desirable but not required.
• Strong listening and data-entry skills.

Responsibilities

• Answer incoming emergency calls.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing software.
• Forward incident information to dispatch promptly.
• Help distressed callers with essential instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions within training.

Skills

Customer service

Listening skills

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Position Details

• Duty Location: {airport_name}, Brownfield, ME


• Employer: The hiring emergency communications agency identified in the official vacancy


• Pay: {salary_min}–{salary_max} per year


• Schedule: {work_schedule}


• Appointment Type: {appointment_type}


• Who May Apply: {who_may_apply}


• Application Deadline: {closing_date}

911 call-taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime.

What You May Do

• Answer incoming emergency calls and assigned nonemergency lines


• Confirm the incident location and caller’s callback information


• Use approved questions to identify the nature and urgency of the situation


• Enter accurate details into call-processing or dispatch software


• Forward incident information promptly to the appropriate dispatch function


• Help distressed callers focus on essential questions and instructions


• Use approved language-access and accessibility resources when needed


• Provide authorized pre-arrival instructions only within training and certification

Experience and Education Requirements

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment

• Meet agency-specific employment eligibility and age requirements


• Complete required background checks and hiring assessments


• Complete additional screening identified in the announcement


• Successfully complete call-taking training and performance evaluations


• Obtain applicable certifications within the required timeframe


• Protect caller privacy and confidential incident information

Work Environment and Physical Requirements

Call Takers spend substantial time using telephone headsets, keyboards, and computer displays. The work may involve repeated exposure to callers experiencing fear, injury, or loss. Review the official vacancy for essential functions, scheduling expectations, and available accommodations.

Benefits

• health insurance


• retirement contributions


• paid leave


• employee-assistance programs


• continuing training

Availability depends on the employer, appointment type, and work schedule.

Prepare for the 911 Call Taker Hiring Process

Our independent preparation program helps candidates practice relevant employment skills and understand common recruitment stages. Participation does not confer operational qualifications or guarantee a hiring outcome.

• Call-taker hiring-process guidance


• Listening comprehension and accurate data-entry practice


• Resume and application support


• Customer communication and interview preparation


• Job-search tools and candidate support

Start preparing for 911 Call Taker opportunities in Brownfield.