9074 - Store Manager II

T E C Industrial Inc; City of Niagara Falls (NY); On-site; USD 90,260,000 - 100,289,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Retirement plan

Disability & life insurance

Paid time off

Employee discount

Job summary

Lids Sports Group seeks a Store Manager II for a high-volume location in New York. You will lead store operations, coach a team, manage hiring and training, and ensure exceptional customer service and sales performance.

Responsibilities include staffing, training, driving KPIs, product and inventory management, and maintaining a safe, inclusive store environment with strong leadership and teamwork.

Qualifications

• Two-year post-secondary education and one year of related experience, or equivalent combination.
• Established ability to produce sales results while minimizing loss.
• Proven supervisory skills, with capacity to deliver training material and assess retention.
• Strong interpersonal and communication skills.
• Ability to operate a computer and related software programs.
• Ability to lift up to 50 pounds.
• Willingness to travel overnight for training and/or meetings.
• Ability to work varying days/hours, including weekends.
• Excellent attendance record.

Responsibilities

• Lead store hiring strategy and recruitment planning.
• Onboard new team members and build a productive work environment.
• Drive customer service by executing Selling 101 and achieving KPIs.
• Provide guidance to store staff to ensure operations run smoothly.
• Manage scheduling/payroll and compliance with policies and budgets.
• Oversee product strategy, merchandising, and inventory control.
• Maintain store facilities and equipment and ensure VM standards.
• Collaborate with district and regional teams via internal platforms.

Skills

Supervisory skills

Interpersonal skills

Communication skills

Computer literacy

Education

Two-year post-secondary education with related experience

Job description

• Location 545 5th Avenue,New York, NY, 10017,United States
• Base Pay $31.50 - $35.00 / Hour
• Job Category Retail - MGR
• Employee Type Full Time Non-Exempt

Description

Store Manager II

About Our Company At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.

About Our Company At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.
Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements.
From specialty concept stores for the NBA and NHL, to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams — in style.

General Position Summary At Lids, our Store Managers II are the heart and soul of the Lids brand. These cap experts foster a passion for sporting and fashion goods by meeting customer needs while ensuring all areas of the store are engaged. Store Manager II accounts for every aspect of high-volume stores, generally grossing over 2 million in revenue annually. Performance expectations include achieving key results, creating a fun and inclusive environment for the team, and delivering exceptional customer service by offering expertise on Lids' products and services.

About Our Company At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.
Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements.
From specialty concept stores for the NBA and NHL, to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams — in style. General Position Summary At Lids, our Store Managers II are the heart and soul of the Lids brand. These cap experts foster a passion for sporting and fashion goods by meeting customer needs while ensuring all areas of the store are engaged. Store Manager II accounts for every aspect of high-volume stores, generally grossing over 2 million in revenue annually. Performance expectations include achieving key results, creating a fun and inclusive environment for the team, and delivering exceptional customer service by offering expertise on Lids' products and services.

Principal Duties and Responsibilities People & Training Development

• Manage your store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
• Assist in onboarding to acclimate new team members to Lids.
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of their stores and Lids overall.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g., company dress code, etc.)
• Perform people-related actions to update team member information, including approving time off requests, approving shift swaps, updating availability, timecards, qualifications, and other employee records as needed.
• Lead and monitor your store’s ongoing training strategy, including training non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
• Address all employee concerns or issues, including knowing when to partner with internal support (e.g., Help Desk, HR, DSM, RD, etc.) to take appropriate action.
• Drive team engagement by ensuring team members are given recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
• Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms.

Customer Experience

• Lead and execute Selling 101 strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including customer escalations and urgent requests, and resolve to “make it right” for customers.
• Manage and direct in-store team members to ensure optimal customer service that values customers’ time and supports overall store operations.
• Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers through employee education.

Operations

• Manage the team’s compliance with scheduling and payroll processes to align with policies, procedures, budgets, and applicable law.
• Plan, prepare, and manage the schedule by considering team members’ qualifications, availability, and performance to maintain efficient and effective operations.
• Manage business disruptions and provide operational continuity (e.g., store closures, employee absenteeism, schedule/wages, operating hours impact, etc.)
• Execute operations-focused company-level directives, promotions, and initiatives (e.g. from Lids HQ).
• Understand and adhere to the Policies & Procedures Manual to maintain a safe work environment.
• Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.
• Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
• Effectively manage cash, including accurate till opening and closing, counterfeit-protection practices, and consistent bank drops.
• Effectively prepare the store for inventory audits and support in performing them as needed to confirm inventory accuracy.

Product & Inventory Management

• Drive overall store product strategy, including supervising and overseeing receiving, processing, merchandising, and exiting through purchase or transfer.
• Strategically organize the backroom to maximize efficiency, including arranging product/ supplies to optimize space and productivity.
• Ensure product integrity in line with vendor-specific regulations, including custom embroidery limitations, purchase amount limitations, or special release dates.
• Lead execution of weekly markdowns and markups as needed to ensure proper pricing.
• Monitor and manage sell-through by monitoring product levels and ensuring inventory accuracy.
• Manage any transfers or ship-backs (e.g., process damages) according to company standards.
• Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
• Maintain the look and feel of the store through day-to-day VM and store actions (e.g., ensuring product recovery, restock, destock, or minor VM changes)
• Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy.

Job Required Knowledge and Skills

• A two-year post-secondary education and one year of related experience; or equivalent combination of education and experience.
• Established ability to produce sales results while minimizing loss.
• Proven supervisory skills, with capacity to deliver training material and assess retention.
• Strong interpersonal and communication skills.
• Ability to operate a computer, as well as maneuver related software programs.
• Ability to lift up to 50 pounds.
• Ability to climb a ladder and work with hands overhead.
• Ability and willingness to travel overnight for training and/or business meetings.
• Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.

What We Offer

• Comprehensive medical, dental, and vision coverage
• Retirement plan
• 100% employer-paid benefits, including short-term and long-term disability, life and AD&D insurance, and an Employee Assistance Program
• Paid Time Off
• Generous employee discount and exclusive perks
• Ongoing career development, including discounted secondary education courses
• A collaborative, innovative, and team-oriented work environment
• Early Wage Access options to provide added financial flexibility
• Uncapped monthly bonus potential

Physical Demands & Requirements

In order to perform the essential functions of this job, an employee must be able to meet the following demands with or without accommodation:

• Constant standing required for up to 90% of the work time.
• Ability to frequently hear and communicate verbally with customers, employees, and other personnel.
• Ability to lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and depth perception.
• Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record. Including the ability to work weekends at least three weekends per month.
• Possess a valid driver's license, a certificate of auto insurance coverage, and the ability to drive an automobile.
• Travel up to 50% in a given geographic area. Driving required for up to 50% of the daily work schedule.
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquiries related to reasonable accommodations, please contact [e-mail]

Reports to

• District Sales Manager

Additional Information Employment Requirements

Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role. Equal Employment Opportunity We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Notice to Applicants In connection with your application, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Upon a conditional job offer, we may require additional Personal Information for business purposes and may conduct background checks as permitted by law. Where required by applicable law, including the Philadelphia Fair Criminal Record Screening Standards Ordinance, any criminal history information will be evaluated using an individualized assessment that considers the nature of the offense, the time that has passed, and its relevance to the duties of the position. Additional information collected may include government-issued identification numbers, work authorization, emergency contact information, criminal record information, and demographic data used for analytics and compliance. Need Accessibility Assistance? Applicants who require accessibility assistance to submit an employment application may email [e-mail] . A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.