7Brew Shift Lead OH

Motley 7 Brew Llc; Middleburg Heights (OH); On-site; USD 12,501 - 17,805; Part time

Job summary

Motley 7 Brew Llc is looking for a Shift Lead in Middleburg Heights, OH. The role involves managing shift operations, ensuring quality customer service, and leading the on-shift crew.

The ideal candidate should have previous leadership experience and the ability to work flexible hours. Responsibilities include managing drink quality, training team members, and maintaining a respectful environment. A flexible schedule and lifting ability are required for this position, and it offers an hourly wage of $11.00.

Qualifications

• Ability to work early mornings and late nights.
• Regular availability during weekends and holidays.
• Proven leadership skills preferred.

Responsibilities

• Manage operations of the shift and lead the crew.
• Ensure quality drink preparation and customer interaction.
• Maintain a safe and healthy work environment.

Skills

Flexible schedule

Leadership experience

Customer interaction

Ability to lift up to 50 pounds

Knowledge of recipes and menu

Job description

Job Details

Location: 18000 Bagley Road - Middleburg Heights, OH 44130

Salary: $11.00 - $11.00 Hourly

Position Summary

Our mission is to inspire a community of kindness through a revolutionary coffee experience. Shift Leads of our brew crew are the valuable individuals that execute that mission every day. Shift Leads report to their stand managers. A Shift Lead is responsible for managing the operations of a shift and leading the on‑shift crew. A Shift Lead provides correction, encouragement, guidance, and redirection to the team throughout the shift to ensure the integrity of our values, product, and service are maintained in the Manager’s absence. A Shift Lead exemplifies our values and culture every day (on or off the clock), and is a reliable, stable leader the team can lean on in stressful situations.

Responsibilities

• Can converse with customers to confirm their drink orders, and correctly key them into our point-of-sale system
• Knowledgeable of all recipes and secret menu items
• Knowledgeable of all stand processes and procedures
• Take full responsibility for the operations and energy of the shift: drink quality, customer interaction, speed, music, etc.
• Make changes when necessary
• Communicate with the stand management team about relevant developments in personnel, equipment, inventory levels, and operations
• Assist the stand management team with the training and development of the team members
• Can collect payments for orders and correctly count back change to the customer
• Can prepare all drinks and premixes
• Must always move with urgency, on the customer’s time
• Stays productive and proactive throughout the entire shift, even when business is slow
• Makes personal connections with customers every day through genuine interactions, warm smiles, and open and positive body language
• Knows our menu and drink customizations inside and out; notices if a customer may not be ordering what they truly want and will be able to help the customer identify and correctly order their desired drink, offers suggestions and recommendations when appropriate
• Brings their best self to work every day (good hygiene, plenty of sleep, clean clothes, kept hair/makeup); dresses appropriately for their assigned positions
• Is familiar with our shift change duties, checklists, and weekly chores
• Always clocked in and ready to work at their assigned position when their shift begins
• Treats teammates and customers with respect and kindness
• Maintains a safe and healthy work environment by following organizational standards and sanitation regulation

Qualifications

• Ability to work a flexible schedule, which can include early mornings and late nights
• Follows company procedure for communicating time off requests
• Regularly works weekends and is available to work holidays if necessary
• Can create and maintain genuine, uplifting interactions
• Previous management or leadership experience preferred
• Work carefully and quickly with hot water and coffee, glass bottles, and dairy products
• Can work outside for prolonged periods, regardless of weather conditions
• Lift up to 50 pounds
• Work on their feet for several hours at a time
• Climb a ladder and use a step ladder
• Sit, stand, bend, kneel, twist, and squat as necessary to stock and clean
• Safely walk in between and around cars in the drive‑through lane
• Safely use a utility knife