7724 - Store Manager (H)

Lids; Indianapolis (IN); On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Employee discount

Paid time off

Bonus potential

Career development

Retirement plan

Job summary

Lids Sports Group is seeking a Store Manager to lead daily store operations, drive sales, and deliver outstanding customer experiences. You will oversee hiring, training, scheduling, and payroll while maintaining brand standards and inventory accuracy.

The role emphasizes people development, performance management, and collaboration with district leadership to ensure a fun, inclusive, and high-performing store environment.

Qualifications

• Demonstrated ability to drive sales results while minimizing loss.
• Proven supervisory skills and experience in coaching employees.
• Excellent interpersonal and communication skills.

Responsibilities

• Lead store sales strategy to hit KPIs and provide exceptional customer service.
• Oversee hiring, onboarding, and training of team members.
• Manage scheduling, payroll, and store operations for efficiency.
• Maintain store standards, product presentation, and merchandising.
• Ensure accurate cash handling and inventory processes.

Skills

Sales leadership

Supervisory skills

Customer service

Team motivation

Communication

Education

High school or equivalent

Job description

Brief Description

Store Manager

About Our Company

#INDEA1

At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largestlicensed sports retailer in North America, we bring sports, fashion, and culturetogether in more than 1,300 stores nationwide. Headquartered in Indianapolis,Indiana, Lids delivers premium, fan-driven products and unforgettable retailexperiences.Our stores feature officially licensed headwear and apparel from collegiate andprofessional teams, alongside top brands like Champion, Nike, New Era, LululemonAthletica, and Mitchell & Ness. We’re also the industry leader in on-demandcustomization, offering in-store embroidery that turns everyday gear intoone-of-a-kind statements.From specialty concept stores for the NBA and NHL, to iconic clubhousedestinations for the Yankees and Dodgers, we create immersive retail experiencesthat celebrate the teams fans love. Through collaborations with brands likeMarvel, Peanuts, and The Walt Disney Company, Lids continues to redefine howfans represent their teams — in style.

General Position Summary

At Lids, our Store Managers are the heart and soul of the Lids brand. These capexperts strive to foster the passion for sporting and fashion goods by meetingthe needs of our customers while ensuring that all areas of the store areengaged. Store Managers are accountable for every aspect of the retail storeperformance inclusive of achieving key results, creating a fun and inclusiveenvironment for their team, and delivering exceptional customer service byoffering their expertise on Lids’ products and services.

Principal Duties and Responsibilities

People & Training Development

• Manage your store’s hiring strategy, including planning needs, recruitmentstrategy, projected turnover, and leaves of absence.
• Assist in onboarding to acclimate new team members to Lids.
• Engage team members by creating a fun and productive environment, includinghelping them understand how their work supports company objectives and thesuccess of their stores and Lids overall.
• Contribute to a respectful and inclusive team environment by establishingsupportive working relationships and adhering to Lids Standards (e.g. companydress code, etc.)
• Perform people-related actions to update team member information, includingapproving time off requests, approving shift swaps, updating availability,timecards, qualifications, and other employee records as needed.
• Lead and monitor your store’s ongoing training strategy, including trainingnon-Keyholders, process changes, promotions or job changes, and new programsor initiatives.
• Address all employee concerns or issues, including knowing when to partnerwith internal support (e.g. Help Desk, HR, DSM, RD, etc.) to take appropriateaction.
• Drive team engagement by ensuring team members are given recognition andcontinuous check-ins, including performance management and documentation whenrelevant, to support and reinforce career and personal growth.
• Collaborate across store channels and/or districts using company DiscussionBoards or district and regional chat platforms.

Customer Experience

• Lead and execute Lids selling strategy to achieve key performance indicators(KPIs), sales targets, and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, includingcustomer escalations, urgent requests, and resolve to “make it right” forcustomers.
• Manage and direct in-store team members to ensure optimal customer servicethat values customers’ time and supports overall store operations.
• Ensure every customer is offered the opportunity to participate in Lidsmembership programs or special in-store offers through employee education.

Operations

• Manage team’s compliance within the scheduling and payroll process to alignwith policies, procedures, budgets, and applicable law.
• Plan, prepare, and manage the schedule by considering team members’qualifications, availability, and performance to maintain efficient andeffective operations.
• Manage business disruptions and provide operational continuity (e.g., storeclosures, employee absenteeism, schedule/wages, operating hours impact, etc.)
• Execute operations-focused company-level directives, promotions, andinitiatives (e.g. from Lids HQ).
• Understand and adhere to the Policies & Procedures Manual to maintain a safework environment.
• Maintain store technology and equipment – MPOS, Lids Custom, etc. – byconducting daily audits, verifying continued functionality, facilitatingupdates and maintenance as instructed, or ordering repair as needed.
• Maintain store facilities, supplies, and services by executing servicerequests, assessing maintenance or repair needs, placing repair work orders,or replenishing store supplies.
• Effectively manage cash, including accurate opening and closing of the till,using counterfeit protection practices, and consistent bank drops.
• Effectively prepare store for inventory audits and support in performing themas needed to confirm inventory accuracy.

Product & Inventory Management

• Drive overall store product strategy, including supervision and oversight ofreceiving, processing, merchandising, and exiting through purchase ortransfer.
• Strategically organize the backroom to maximize efficiency, includingarranging product/ supplies to optimize space and productivity.
• Ensure product integrity in line with vendor-specific regulations, includingcustom embroidery limitations, purchase amount limitations, or specialrelease dates.
• Lead execution of weekly markdowns and markups as needed to ensure properpricing.
• Monitor and manage sell-through by monitoring product levels and ensuringinventory accuracy.
• Manage any transfers or ship-backs (e.g. process damages) according tocompany standards.
• Execute optimal layout and visual merchandising (VM) or product presentationstrategy, including managing window activations, hardware flips, mannequinflips, and seasonal or weekly merchandise changes.
• Maintain the look and feel of the store through day-to-day VM and storeactions (e.g., ensuring product recovery, restock, destock, or minor VMchanges)
• Execute special pricing signage and promotional presentation adjustmentsduring operating hours to align with overall product sell-through strategy.

Job Required Knowledge And Skills

• Established ability to produce sales results while minimizing loss.
• Proven supervisory skills, with capacity to deliver training material andassess retention.
• Strong interpersonal and communication skills.
• Proven ability to perform independently with minimal supervision.
• Ability and willingness to travel overnight for training and/or businessmeetings.
• Ability to work varying days and hours, based on business needs, and maintainan excellent attendance record.
• Proven managerial skills.

What We Offer

• Comprehensive medical, dental, and vision coverage
• Retirement plan
• 100% employer-paid benefits, including short-term and long-term disability,life and AD&D insurance, and an Employee Assistance Program
• Paid Time Off
• Generous employee discount and exclusive perks
• Ongoing career development, including discounted secondary education courses
• A collaborative, innovative, and team-oriented work environment
• Early Wage Access options to provide added financial flexibility
• Uncapped monthly bonus potential

Physical Demands & Requirements

• Ability to occasionally lift up to 50 pounds.
• Ability to occasionally climb a ladder and work with hands overhead.
• Ability to constantly stand on shift.
• Ability to frequently walk on shift.
• Ability to frequently hear and communicate verbally with customers,employees, and other personnel.
• Ability to frequently visually observe the store and read written or digitalinformation.
• Ability to frequently operate a computer and mobile Point-of-Sale system, aswell as maneuver related software programs.
• Reasonable accommodations may be made to enable individuals with disabilitiesto perform these essential functions. For inquiries related to reasonableaccommodations, please contact [e-mail]

Reports To

• District Sales Manager

Additional Information

Employment Requirements

Candidates must possess the experience, skills, physical abilities, andqualifications, with or without reasonable accommodation, to perform theessential duties of the role and must be able to meet all applicable employmentstandards. Legal authorization to work in the applicable country of employmentis a condition of employment for this position. Current or futureemployment-based visa sponsorship is not available for this role.

Equal Employment Opportunity

We are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,sexual orientation, gender identity or expression, pregnancy, age, nationalorigin, disability status, genetic information, protected veteran status, or anyother characteristic protected by law.

Notice to Applicants

In connection with your application, we collect information that identifies,reasonably relates to, or describes you (“Personal Information”). The categoriesof Personal Information we collect include your name, email address, mailingaddress, other contact information, employment history, and educational history.We collect and use this information for human resources and business managementpurposes, including identifying and evaluating candidates for employment orfuture contract opportunities, and maintaining recruiting and hiring records.Upon a conditional job offer, we may require additional Personal Information forbusiness purposes and may conduct background checks as permitted by law. Whererequired by applicable law, including the Philadelphia Fair Criminal RecordScreening Standards Ordinance, any criminal history information will beevaluated using an individualized assessment that considers the nature of theoffense, the time that has passed, and its relevance to the duties of theposition. Additional information collected may include government-issuedidentification numbers, work authorization, emergency contact information,criminal record information, and demographic data used for analytics andcompliance.

Need Accessibility Assistance?

Applicants who require accessibility assistance to submit an employmentapplication may email [e-mail]. A member of our Talent team will respond assoon as reasonably possible. This email address is only for individuals seekingreasonable accommodation when applying for a career at Lids.