70230 - Customer Experience Coordinator

The TJX Companies, Inc.; Murray (KY); On-site; USD 17,908 - 18,597; Part time

Benefits offered by this job

Associate discount

401(k) contributions

Child care & cell phone discounts

Paid parental leave

Job summary

A prominent retail company is seeking a skilled Team Leader in Murray, KY. This role focuses on providing an excellent customer experience while overseeing a team of Associates at the front of the store. You will be responsible for training and mentoring staff, promoting loyalty programs, maintaining an organized environment, and addressing customer needs. Ideal candidates will have retail experience, strong communication skills, and the ability to work a flexible schedule. Competitive pay and benefits are offered.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity.
• Takes an active role in training and mentoring Associates.
• Addresses customer concerns and issues promptly.

Skills

Strong understanding of merchandising techniques

Strong communication and organizational skills

Able to multitask

Team player

Job description

Job Description

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all, and maintaining a clean and organized store. Role models outstanding customer service. Includes training and mentoring Associates on front end principles, assigning registers, supporting POS coverage needs, addressing customer concerns, ensuring task execution, communicating with management, providing recognition, partnering on training needs, ensuring compliance with labor laws and store policies, promoting loyalty programs, supporting shrink reduction, and promoting safety awareness. Other duties as assigned.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi‑tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits

Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long‑term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

EEO Statement

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment.

Contact

Address: 662 North 12th Street
Location: USA Marshalls Store 1513 Murray KY

This position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.