68064793 - REGISTERED NURSING CONSULTANT

State of Florida; Tallahassee (FL); On-site; USD 55,000 - 59,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental

Vision

Retirement options

Paid annual leave

Holidays

Tuition waivers

Student loan forgiveness

Training opportunities

Flexible Spending Accounts

Wellness discounts

Job summary

The State of Florida seeks a Registered Nursing Consultant to support the Complaint and Incident Management Unit within the Bureau of Field Operations. You will maintain the state Complaint Management System, review regulatory cases, and interact with complainants and regulated entities.

Responsibilities include data entry, coordinating with field offices, drafting notices, and supporting investigations, including possible onsite surveys.

Qualifications

• Licensure as a Registered Professional Nurse in accordance with Florida Statute 464.
• Four years of professional nursing experience required.
• Bachelor's degree in nursing preferred.

Responsibilities

• Receive calls and reviews complaints for regulatory authority to applicable State and Federal laws, policies, and procedures.
• Make calls to complainants/consumers or AHCA-regulated entities for information.
• Take complaints against AHCA-regulated entities as needed.
• Input complaints and related data into the VR complaint and Agency databases.
• Provide guidance to field and central office personnel per procedures.
• Make recommendations and alert Field Office Manager to problematic situations and trends.
• Draft correspondence to complainants on behalf of the Complaint and Incident Management Unit.
• Review legal notices to determine whether an Agency investigation should occur.
• Perform other duties, including onsite surveys when needed.
• This position is mission essential and may require weekend/holiday work.

Skills

Nursing principles

Anatomy & physiology

Data analysis

Basic computer skills

Written & verbal communication

Policy development

Workload prioritization

Nursing standards

Education

RN licensure

Bachelor's degree preferred

Job description

Requisition No: 876661

Agency: Agency for Health Care Administration

Working Title: 68064793 - REGISTERED NURSING CONSULTANT

Pay Plan: Career Service

Position Number: 68064793

Salary: $2,098.42- $2,279.52 Biweekly

Posting Closing Date: 09/21/2026

Total Compensation Estimator Tool

Where You Will Work

The Bureau of Field Operations is responsible for the survey and certification process of health care facilities across the State of Florida. These surveys ensure that all state licensed, and federally certified health care facilities meet the established state and/or federal requirements and patients and residents receive safe, quality health care.

Field Operations staff also ensure the safety of residents in health care facilities when emergencies such as natural disasters occur.

The Work You Will Do

This position reports directly to the Field Office Manager of the Complaint and Incident Management Unit within the Bureau of Field Operations, Division of Health Quality Assurance.

This position is responsible for maintaining and complying with the state Complaint Management System.

Duties Include But Are Not Limited To

• Using a background in clinical nursing and assessment skills, this position receives calls and reviews complaints for regulatory authority to applicable State and Federal laws, policies, and procedures, and assigns priorities and communicates with field offices or other Agency program units as necessary.
• Responsible for making calls to complainants/consumers or to AHCA-regulated entities for further or clarifying information.
• Responsible for taking complaints against AHCA-regulated entities from Agency personnel and consumers as needed.
• Ensures appropriate input of complaints and related call data into the VR complaint and other Agency databases.
• Provides guidance to field and central office personnel per procedures.
• Makes recommendations and alerts Field Office Manager to problematic situations and patterns or trends or activities.
• Drafts correspondence to complainants on behalf of the Complaint and Incident Management Unit.
• Reviews legal notices from attorneys to determine whether an Agency investigation should occur.
• Performs other duties as assigned, including onsite surveys as needed.
• This position has been identified as mission essential.
• The incumbent in this position may be required to work during the weekend or on holidays.
• In addition, mission essential personnel will be required to work during disasters, to include but not limited to, work before, during and/or beyond normal work hours or days in the event of an emergency.
• Emergency work may involve the incumbent to work in another county or staffing location to assist other State Agencies with emergency work.
• Emergency duties may include, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
• A good attendance record is essential for any individual in this position as the work involved occurs daily and is time critical.
• The individual in this position is expected to report to work daily and on time.
• Leave must be requested in advance except in emergency circumstances not under the control of the employee.

Benefits Of Working For The State Of Florida

Working for the State of Florida is more than a paycheck. We offer an excellent array of benefits, including:

• Health insurance (i.e., individual and family coverage) to eligible employees
• Life insurance; $25,000 policy is free plus option to purchase additional life insurance
• Dental, vision and supplemental insurance
• State of Florida retirement options, including employer contributions
• Ability to earn up to 104 hours of paid annual leave as a new employee with the State of Florida
• Ability to earn up to 104 hours of sick leave annually
• Nine paid holidays and 1 personal holiday each year
• Opportunities for career advancement
• Tuition waivers (accepted by major Florida Colleges/universities)
• Student loan forgiveness opportunities (eligibility required)
• Training opportunities
• Flexible Spending Accounts
• Shared Savings Program for select medical services
• Lower copays for prescription drugs
• Health and Wellness discounts

For a more complete list of benefits, please visit https://www.mybenefits.myflorida.com/

Knowledge, Skills, And Abilities

Knowledge of nursing principles, practices and techniques.

Knowledge of human anatomy and physiology.

Knowledge of methods of compiling, organizing and analyzing data.

Knowledge of basic computer skills with regard to word processing and e-mail systems and can effectively learn pertinent computer programs used in the Agency.

Possesses written, and verbal communication skills

Ability to develop program policy, procedures, manuals.

Ability to prioritize workload.

Ability to formulate and monitor nursing standards and operating policies and procedures.

Minimum Qualifications Requirements

Licensure as a Registered Professional Nurse in accordance with Florida Statute 464 and four years of professional nursing experience required.

Preference will be given to candidates with a bachelor's degree in nursing.

Licensure, Certification, Or Registration Requirements

Licensure as a Registered Professional Nurse in accordance with Florida Statute 464 or eligible to practice nursing in accordance with Florida Administrative Code 64B9-3.

Background Screening

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.