68064398 - SENIOR HUMAN SERVICES PROGRAM SPECIALIST

State-of-Florida; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental and vision insurance

State retirement options

Paid leave and holidays

Job summary

Agency for Health Care Administration seeks a Senior Human Services Program Specialist to lead complex survey processes for licensure and certification in Florida. You will coordinate multi-person surveys, document findings, and prepare action plans to ensure regulatory compliance.

The role requires knowledge of state and CMS requirements, excellent communication, and willingness to work variable hours including weekends as needed.

Qualifications

• Four years of professional or nonprofessional experience in health, social, economic or rehabilitation programs.
• A bachelor’s degree can substitute on a year-for-year basis for the required experience.

Responsibilities

• Survey health care facilities/programs to determine compliance with state and federal regulations.
• Coordinate with team members in the survey process and prepare reports of findings.
• Perform follow-up visits to evaluate correction of deficiencies within mandated timeframes.
• Assist Field Office management with review of survey work and outcomes.
• Participate in training, committees, and special projects as assigned.

Skills

Regulatory knowledge

Oral communication

Team coordination

Travel readiness

Education

Bachelor’s degree (can substitute for experience)

Tools

ASPEN

Microsoft Word

Microsoft Outlook

PowerPoint

Job description

68064398 - SENIOR HUMAN SERVICES PROGRAM SPECIALIST

Date: Sep 22, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:884196

Agency: Agency for Health Care Administration

Working Title: 68064398 - SENIOR HUMAN SERVICES PROGRAM SPECIALIST

The Agency for Health Care Administration is Florida's chief health policy and planning entity.

The Agency is responsible for administering the Florida Medicaid program, the licensure and regulation of nearly 50,000 health care facilities, and empowering consumers through health care transparency initiatives.

Under the direction of Agency Secretary Shevaun L Harris, the Agency is focused on advancing Governor DeSantis’ vision for Florida’s health care system to be the most cost-effective, transparent, and high-quality health care system in the nation.

Agency Objectives:

HIGH QUALITY

Emphasizing quality in all that we do to improve health outcomes, always putting the individual first.

TRANSPARENT

Supporting initiatives that promote transparency and empower consumers in making well informed healthcare decisions.

COST-EFFECTIVE

Leveraging Florida’s buying power in delivering high quality care at the lowest cost to taxpayers.

The primary function of this position is to provide a high level of professional expertise to a complex multi-program survey process.

This process will include State licensure requirements of certain health care facilities and programs in Florida and also certification requirements for participation under Medicare/ Medicaid.

Survey types may include but not be limited to certification, licensure, complaints, monitoring and revisits.

The incumbent may be required to perform these duties as team coordinator or individually.

When serving on multi-person team, the incumbent will primarily serve as a team coordinator.

At the discretion of Field Office Management, the incumbent in the position is required to complete the Surveyor Minimum Qualifications Test as required by Sections 1819(g)(2)(C)(ii) of the Social Security Act, as amended, and Article IV(B) of the Agreement pursuant to Section 1864 of the Social Security Act.

Participates in surveys of health care facilities/ programs to determine compliance with State and Federal regulations, in accordance with procedures set forth by CMS and the State of Florida.

Coordinates with the team members in the survey process, as assigned.

Performs survey tasks, documents findings, and prepares reports concerning regulatory compliance and makes recommendations for plans of corrective action, as appropriate.

Performs follow-up visits to evaluate correction of deficiencies within mandated time frames, conducts complaint investigations and monitoring surveys

Assist Field Office management with review of survey work as assigned.

Serves on special committees, tasks forces and special projects as assigned.

Participates in required training, as assigned; this includes as a participant or trainer, as determined by Field Office Management.

Participates in informal or formal legal proceedings related to survey work, as assigned.

This may include informal dispute resolutions.

This position has been identified as mission essential.

The incumbent in this position may be required to work during the weekend or on holidays.

In addition, mission essential personnel will be required to work during disasters, to include but not limited to, work before, during and/or beyond normal work hours or days in the event of an emergency.

Emergency work may involve the incumbent to work in another county or staffing location to assist other State Agencies with emergency work.

Emergency duties may include, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

The incumbent must also be available to work before and after normal work hours including weekends and holidays.

A good attendance record is essential for any individual in this position as the work involved occurs daily and is time-critical.

The individual in this position is expected to report to work daily and on time.

Leave must be requested in advance except in emergency circumstances not under the control of the employee.

Benefits of Working for the State of Florida:

• Health insurance (i.e., individual and family coverage) to eligible employees;
• Life insurance: $25,000 policy is free plus option to purchase additional life insurance;
• Dental, vision and supplemental insurance;
• State of Florida retirement options, including employer contributions;
• Ability to earn up to 104 hours of paid annual leave as a new employee with the State of Florida;
• Ability to earn up to 104 hours of sick leave annually;
• Nine paid holidays and 1 personal holiday each year;
• Opportunities for career advancement;
• Tuition waivers (accepted by major Florida Colleges/universities);
• Student loan forgiveness opportunities (eligibility required);
• Shared Savings Program for select medical services;
• Lower copays for prescription drugs;
• Health and Wellness discounts.

For a more complete list of benefits, please visit https://www.mybenefits.myflorida.com/

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of principles of administration and management.
• Knowledge of facility survey process utilized for regulation of health care facilities.
• Ability to utilize computer equipment and software to enter, retrieve, and manipulate data required to perform licensure and certification functions.
• Proficient in the use of computer programs including ASPEN, Microsoft Word, Microsoft Outlook and Microsoft Power Point.
• Ability and skill in the technique of oral communication, attentive listening, interview procedures, team dynamics and methods of documenting reviews.
• Ability to determine work priorities, assign work and ensure proper completion of work assignments.
• Ability to understand policies and procedures.
• Ability to establish and maintain working relationships with others.
• Ability to work before or after normal working hours, including weekends and holidays
• Ability to lift a laptop/tablet computer and work manuals with or without accommodations.
• Ability to travel with or without accommodations.

MINIMUM QUALIFICATIONS REQUIREMENTS

Four years of professional or nonprofessional experience in health, social, economic or rehabilitation programs.

A bachelor’s degree from an accredited college or university can substitute on a year for year basis for the required experience as described above.

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIREMENTS

N/A

CONTACT:

NOEMI RAYNERI 305-593-3100

BACKGROUND SCREENING

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans Preference document requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law to 110.211 F. S., the State of Florida is an EEO employer.