64877256302 - Operations Coordinator

somewhere; United States; Remote; USD 52,000 - 72,000; Full time

Benefits offered by this job

Remote work

40 hours/week

US CST schedule

Job summary

Somewhere is seeking an Operations Coordinator to own end-to-end venue logistics for live seminars, from outreach to restaurants to coordinating setups and AV details, while ensuring smooth patient experiences.

You will also support daily operations, maintain CRM accuracy, assist with patient onboarding, and coordinate mobile clinical scheduling so nurses can deliver timely care.

Qualifications

• 3+ years in operations coordination, event planning logistics, medical/telehealth admin, or high-touch customer support.
• Direct experience cold-calling venues and negotiating event details.
• Elite, near-native spoken and written English; articulate and professional on the phone.
• Fast learner of digital tools with meticulous data entry and CRM usage.

Responsibilities

• Seminar & Restaurant Event Logistics: outreach to venues, negotiate private dining, coordinate AV/seating, manage master schedule.
• Patient Onboarding & Field Operations Support: welcome calls, guide onboarding, coordinate mobile nurse scheduling, ensure timely home visits.
• Operational Efficiency & Team Support: streamline daily tasks, reduce friction, and serve as a communication bridge across teams.

Skills

Operations coordination

Event planning

CRM software

Communication

Phone skills

Scheduling

Tools

CRM Software

Microsoft Office

Scheduling tools

Job description

Operations Coordinator

Type: Full-Time Remote Contractor (40 hours/week)

Schedule: US Central Standard Time (CST) Alignment | Monday – Friday

About the Role

As our Operations Coordinator, you will sit at the intersection of event production, clinical dispatch, and patient experience.

You will own the end-to-end venue logistics for our live dinner seminars—outreaching to restaurants, negotiating private dining room dates, and coordinating event setups. Additionally, you will support our daily operational workflows: maintaining CRM accuracy, assisting with patient welcome interactions, and coordinating mobile clinical scheduling so our field nurses can deliver exceptional care on time.

Key Responsibilities

1. Seminar & Restaurant Event Logistics

• Venue Outreach & Sourcing: Call and email restaurants across target US markets to present our event model, evaluate private dining room setups, and negotiate event availability.


• Date & Logistics Coordination: Lock in event dates, manage room reservation details, confirm audiovisual/seating arrangements, and maintain the nationwide master seminar schedule.


• Vendor & Budget Tracking: Ensure deposit agreements, venue contracts, and catering headcount details are documented cleanly and tracked against timelines.


• Seminar Support: Serve as a primary point of contact for seminar-related patient questions and concerns, including directions, timing, reschedules, and simple logistics.

2. Patient Onboarding & Field Operations Support

• Patient Touchpoints: Conduct initial patient welcome calls and touchpoints, guiding high-ticket patients through their post-purchase onboarding process (working alongside our automated communication tools).


• Clinical Dispatch Assistance: Support the scheduling and coordination between patients and our mobile Nurse Practitioner network to ensure smooth, on-time home treatment visits.


• Data & CRM Integrity: Maintain immaculate records inside our CRM platform—tracking patient status from initial seminar lead, to package sale, to clinical dispatch and completion.


• Outcome Documentation: Document call outcomes, patient questions, and notable concerns in the designated systems so the support team has full visibility.

3. Operational Efficiency & Team Support

• Workflow Optimization: Partner closely with our Director of Operations to streamline daily administrative tasks, reduce operational friction, and support our coordinator team.


• Cross-Functional Communication: Serve as a reliable, articulate operational bridge between executive leadership, marketing seminar teams, and field medical staff.

Qualifications & Requirements

• Relevant Experience: 3+ years in operations coordination, event planning logistics, medical/telehealth admin, or high-touch customer support.


• Event & Phone Logistics Literacy: Direct experience cold-calling/outreaching to venues, negotiating event details over the phone, and coordinating multi-city event schedules.


• Fluency & Phone Presence: Elite, near-native spoken and written English. You must be completely articulate, persuasive, and professional on the phone when speaking with restaurant managers, venues, and high-ticket patients.


• CRM & Data Savvy: Fast learner of digital tools and operations software with a meticulous eye for data entry and tracking pipeline milestones.


• High-Touch Mindset: Empathetic, warm, and highly professional demeanor suited for patients investing in premium ($5k–$20k) health packages.


• Schedule Alignment: Ability to work full-time hours aligned with US Central Standard Time (CST) operating hours.