609th Unit Program Management Analyst

Serco; Oakland (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

Serco Inc. in Sumter, South Carolina seeks a Unit Program Management Analyst to support the 609th AOC under AFCENT, coordinating administrative programs and personnel actions.

You will work with senior military and civilian staff, ensure compliance, and manage taskers, training, and security programs.

The role requires DoD secret clearance, MS Excel/Word/SharePoint experience, and ability to travel up to 10%.

Qualifications

• High School Diploma/GED.
• Two years of relevant experience.
• Active DoD Secret security clearance.
• Experience with Microsoft Excel, Word, and SharePoint.
• The ability to travel up to 10%.

Responsibilities

• Serve as SME for all mandated administrative support programs. Ensure unit program compliance with regulations, laws, policies, and squadron director directives.
• Assist the staff in the management of all administrative support program functions.
• Design effective communication plans to publicize unit program requirements, associated policies, and procedures.
• Establish controls and suspense dates and follow-ups to ensure required actions and responses are made within deadlines.
• Process staff taskers, both internal and externally generated, including building the tasker, establishing the lead, and coordinating offices; manage timelines to ensure suspense’s are met.
• Assist commander/staff in accomplishing internal operations including administrative training, security, development and implementation of operating instructions and regulations of personnel programs.
• Serve as POC for all newly assigned 609th AOC personnel; orient them regarding basic functions, introduce key personnel and schedule initial training/orientation requirements.
• Disseminate information concerning new or changed procedures/regulations.
• Assist with determining and meeting administrative needs based on program requirements.
• Assist staff with setting suspense’s and prioritizing work for all AOC staff personnel to support the commander.
• Attend required training, meetings, and functions related to prescribed unit programs.
• Assist the director in administrative functions for supervision of military and civilian employees; assist with evaluations and manpower requirements.
• Monitor personnel action requests, track transactions, and provide status reports to management.
• Assist project officer in arranging command-sponsored events ensuring proper protocol.

Skills

DoD Secret clearance

Travel up to 10%

Administrative support experience

Education

High School Diploma/GED

Tools

Microsoft Excel

Microsoft Word

SharePoint

Job description

Position Description & Qualifications

Are you looking for a Unit Program Management analyst opportunity where you can make a difference every day? Discover this great opportunity in our Sumter, South Carolina location. Bring your expertise and collaborative skills to impact our military defense and the safety of our airmen by discovering your new role supporting this critical mission. The U.S. Air Force has recognized our team as providing top-quality services.

Position Description & Qualifications

Are you looking for a Unit Program Management analyst opportunity where you can make a difference every day? Discover this great opportunity in our Sumter, South Carolina location. Bring your expertise and collaborative skills to impact our military defense and the safety of our airmen by discovering your new role supporting this critical mission. The U.S. Air Force has recognized our team as providing top-quality services. You will be part of the 9th Air Force (9AF) United States Air Force Central Command (AFCENT), which is the Air Force Service Component of United States Central Command (USCENTCOM), a joint Department of Defense combatant command responsible for U.S. security interests in 27 nations that stretch from the Horn of Africa through the Persian Gulf region, into Central Asia. This position supports 609th AOC at Shaw AFB, SC. The Unit Program Management Analyst acts as the 609th AOC’s primary point of contact (POC) for all administrative support programs, including task management, fitness program, safety program, Automated Data Processing Equipment (ADPE) accounts, security program, supply program, and personnel action programs. the 9 AF AFCENT Commander and their staff in their daily interactions with senior military and civilian personnel of foreign partners in the command’s assigned area of responsibility, U.S. Central Command.

In This Role You Will

• Serve as the SME for all mandated administrative support programs. Ensure unit program compliance with regulations, laws, policies, and squadron commander directives.
• Assist the staff in the management of all administrative support program functions.
• Design effective communication plans to publicize unit program requirements, associated policies, and procedures.
• Establish controls and suspense dates and follow-ups to ensure that required actions and responses are made within deadlines.
• Process staff taskers, both internal and externally generated, will include building the tasker, establishing the lead, and coordinating offices, coordinating the staff processes and responses, and managing the timelines to ensure all suspense’s are met.
• Assists commander/staff in accomplishing all necessary internal operations to include administrative training, security, development and implementation of organizational operating instructions and regulations of personnel related programs.
• Serve as POC for all newly assigned 609th AOC personnel; orienting them regarding the basic functions of the organization, introduce them to key personnel and schedule their initial training/orientation requirements.
• Disseminate information concerning new or changed procedures/regulations.
• Assist with determining and meeting administrative needs based on administrative support program requirements.
• Assist staff with setting suspense’s and/or prioritizing work for all AOC staff personnel to support the commander.
• Attend required training, meetings, and functions as related to the prescribed unit programs.
• Assist the director in the performance of administrative functions associated with the supervision of military and civilian employees (i.e., coordinating personnel assignments, promotions, and performance evaluation products, etc.). Assists with providing evaluations and validation of manpower requirements and participant qualifications for operational/contingency planning and exercises.
• Monitor personnel action requests, tracks personnel, manpower, and training transactions as documentation flows through the directorate and provides status reports to management.
• Assist project officer in making arrangements for command sponsored events ensuring proper protocol is followed.

To Be Successful In This Role You Will Have

• High School Diploma/GED.
• Two years of relevant experience.
• An active DoD Secret security clearance.
• Experience working with Microsoft Excel, Word, and SharePoint.
• The ability to travel up to 10% of the time.

Additional Desired Qualifications

• Experience overseeing unit programs, including task management program, fitness program, safety program, ADPE accounts, security program, supply program, civilian timecard program, and personnel action programs.
• Experience as a Unit Program Manager at an Air Force group, wing, NAF, or higher.
• Experience with Manning Document applications.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: [e-mail] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [e-mail]. Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us. Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days.