60-day Collections Representative

Hankey Group; Dallas (TX); On-site; USD 41,000 - 104,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Life Insurance

401K matching

Employee Stock Ownership Program

Job summary

Westlake Financial is seeking a 60-Day Collector in Dallas, TX to help reduce delinquencies and protect our portfolio. You’ll contact customers 31–60 days past due, negotiate payment plans, and coordinate with repossession partners as needed.

The role requires strong communication, problem-solving, and a commitment to compliance. A high school diploma and 2+ years in collections are preferred; on-site work with a comprehensive benefits package is offered.

Qualifications

• 2+ years of experience in a collections environment preferred.
• Excellent communication and negotiation abilities with professional phone etiquette.
• Type at least 35 WPM with strong computer and data-entry skills.
• Understanding of collection laws, including the Fair Debt Collection Practices Act (FDCPA).
• Proficient in Microsoft Excel and Outlook; comfortable navigating web-based applications.

Responsibilities

• Negotiate with customers to develop payment plans that fit their individual situations.
• Meet and exceed daily and monthly goals while maintaining quality and compliance standards.
• Make outbound calls that lead to successful payments or timely arrangements to resolve delinquencies.
• Collaborate with teammates and contribute to the department’s overall success.
• Manage a high volume of calls efficiently and professionally in a fast-paced environment.
• Use skip-tracing tools to locate customers or collateral when needed.
• Work closely with repossession agents to secure collateral when necessary.
• Reduce delinquency within your assigned queue and contribute to department-wide goals.
• Follow company policies and quality standards to ensure accuracy, compliance, and excellent customer experiences.

Skills

Typing 35 WPM

Communication skills

Negotiation skills

Multitasking

FDCPA knowledge

Excel

Outlook

Teamwork

2+ yrs experience

Auto collections

Repossession

Skip tracing

Education

High School Diploma or equivalent

Tools

Excel

Outlook

Job description

WESTLAKE WARRIOR | Mid to Late-Stage Collections

Dallas, TX | On-site

Why Westlake?

• Base Pay: $19.50 per hour plus bonus potential of up to $4,800 monthly based on individual and team performance.
• Tiered Retention Bonus: Receive $500 upon completion of 3 months from the start date. An additional $500 upon completion of 6 months from the start date.
• *Incentive: If the department exceeds its goal, eligible agents in the bonus range will receive a \"kicker\" ranging from $100.00 to $750.00, based on goal achievement. All agent incentive opportunities may vary monthly, and are not guaranteed, and are subject to change.

What You’ll Do

The 60-Day Collector plays a key role in helping Westlake Financial reduce delinquencies and protect our portfolio. You’ll work with customers whose accounts are 31–60 days past due, using communication, problem-solving, and persistence to find workable solutions and prevent loan losses.

• Negotiate with customers to develop payment plans that fit their individual situations.
• Meet and exceed daily and monthly goals while maintaining quality and compliance standards.
• Make outbound calls that lead to successful payments or timely arrangements to resolve delinquencies.
• Collaborate with teammates and contribute to the department’s overall success.
• Manage a high volume of calls efficiently and professionally in a fast-paced environment.
• Use skip-tracing tools to locate customers or collateral when needed.
• Work closely with repossession agents to secure collateral when necessary.
• Reduce delinquency within your assigned queue and contribute to department-wide goals.
• Follow company policies and quality standards to ensure accuracy, compliance, and excellent customer experiences.

What We’re Looking For

• Type at least 35 WPM with strong computer and data-entry skills.
• Excellent communication and negotiation abilities with professional phone etiquette.
• Flexible schedule - willing to work overtime and weekends when needed.
• Able to multitask and stay organized in a fast-paced environment.
• Understanding of collection laws, including the Fair Debt Collection Practices Act (FDCPA).
• Proficient in Microsoft Excel and Outlook; comfortable navigating web-based applications.
• Team-oriented with a positive, dependable attitude.
• 2+ years of experience in a collections environment preferred.
• Auto collections experience and knowledge of repossession or skip tracing strongly preferred.
• High school diploma or equivalent required.

Full Time Benefits

• Medical, Dental, and Vision benefits
• Life Insurance and Long-term disability plans
• Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
• Wellness Programs
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• Employee Loan Assistance
• Annual Flu Shot
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• HGym (available in our Los Angeles, CA & Dallas,TX office)
• Rental Car Discounts, Dell Member Purchase Program
• UKG Wallet

About Us

Westlake Financial is the largest privately held auto finance company in the United States with demonstrated growth year over year. We continue to expand our teams and diversify our business model. This leads to cementing us as a leader in the automotive lending industry.

Westlake continues to grow its market share within the Auto Industry with assets in excess of 22B. We have business relationships in all 50 states, including Puerto Rico. We are looking to acquire talented individuals as we expand our market share. Westlake Financial believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America.

ACKNOWLEDGMENTS

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.