5pm Special Services

SanMar-Internal; Irving (TX); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Paid Time Off

8 paid holidays

401k with matches up to 4%

Life insurance

Short/long-term disability

Paid maternity/paternity leave

Pet insurance

Job summary

SanMar-Internal is seeking a part-time Special Services associate in Irving, TX, to handle specialized orders from packaging to shipping. The role requires measuring garments, operating sewing equipment, and maintaining accuracy in color, size, and SKU data while communicating with leadership and colleagues to fulfill orders.

The job emphasizes exceptional customer service, multi-tasking, and the ability to work both independently and within a team, with overtime possible as needed.

Qualifications

• High School Diploma or equivalent preferred.
• Ability to read, write and identify colors, sizes, quantity and SKUs.
• Demonstrated ability to follow directions and adjust priorities.
• Excellent history in delivering outstanding customer service.
• Strong organization, multitasking and daily prioritization.
• Positive attitude with high energy in a fast-paced DC.
• Ability to work independently and in a team.
• Overtime may be required.

Responsibilities

• Operate internal systems that store customer information (High Jump, Ody).
• Communicate with leadership and coworkers to process orders accurately.
• Measure garments and operate a sewing machine for special orders.
• Answer inquiries by phone, email and in person.
• Maintain department records and enter errors for stats.
• Fold and gift-pack customer items and assemble swatch samples.
• Safely operate swatch press, grommet punch and paper cutter.
• Coordinate with corporate for supplies and discuss incomplete orders.

Skills

Customer Service

Color identification

Multi-tasking

Communication

Teamwork

Data entry

Stamina

Education

High School Diploma

Tools

High Jump

Ody

Job description

Special Services

Shift: Monday-Friday 5pm-9:30pm, Part Time

Pay: $16.00

What's the Short Version?

Special Services is responsible for processing, packaging, and shipping out specialized orders to include but not limited to product samples, corporate gifts, thank you cards and new and prospective customer product information packets.

What Will You Be Doing?

• Operate internal systems that store customer information, such as High Jump and Ody.
• Communicate daily with leadership and coworkers to process specialized customer orders accurately and efficiently.
• Responsible for accurately measuring garments and operating a sewing machine to complete special orders.
• Answer customer inquiries over the phone, via email and in person.
• Maintain accurate department records, researches and enters external and internal errors for stats.
• Neatly fold and gift packages customer items.
• Assemble color swatch samples, maintains an on-hand inventory of swatch cards.
• Safely operate the swatch press, grommet punch and paper cutter.
• Communicate when necessary, with corporate representative for special services department supplies.
• May communicate with account executives on a professional level, to discuss how to conclude incomplete orders.
• May assist with employee inquires and train staff.
• Responsible for checking out equipment and returning in same condition.

What Are We Looking For?

• High School Diploma or equivalent Preferred
• Ability to read, write and have sufficient ability to identify colors, sizes, quantity, label and SKU information
• Demonstrated ability to follow directions and change priorities or job duties as business needs require
• Excellent history in delivering outstanding customer service
• Excellent organization, ability to multi-task and prioritize daily responsibilities
• Positive attitude and high energy level, with ability to foster positivity throughout our DC
• Ability to work efficiently, with minimal supervision
• Ability to work under pressure, and adhere to meeting customer deadlines
• Ability to learn about SanMar’s product offerings
• Ability to learn about apparel decoration methods
• Must maintain an excellent attendance and punctuality record
• Able to work both independently and within a team
• Demonstrated verbal and written communication skills
• Essential days or overtime may be required

What's Our Offer?

Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.

Additional Benefits:

• Comprehensive medical, dental, and vision benefits
• 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave
• Pet insurance

What Should You Expect?

DC Warehouse (Non-Equipment): While performing the duties of this job, the employee is constantly required to stand, walk, talk and hear. The employee frequently lifts and/or moves up to 60 pounds. The employee frequently uses both hands as well as full range of motion of the neck, head and back. The employee is frequently required to reach with hands and arms, grasp and perform repetitive hand, wrist and arm motions. The employee is frequently required to climb stairs, kneel/squat, bend and carry. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be required to wear a headset covering one or both ears. Basic literacy is required for operation of machines and necessary daily paperwork. Work environment is moderately noisy. The employee is occasionally required to work near conveyor systems. There is exposure to dust and changes in weather conditions. Work is performed under typical warehouse conditions. Potential hazards exist with regard to machinery such as forklifts, pallet jacks, mechandized systems, etc. Work environment is hectic and fast-paced. The employee is regularly exposed to ambient lighting and can be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions.