5256 - Supervisor, Critical Facilities Operations

NTT Global Data Centers Americas, Inc.; Virginia (MN); On-site; USD 102,600 - 141,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision benefits

Life insurance

Disability insurance

401k retirement plan

Job summary

NTT Global Data Centers Americas, Inc. is seeking a CFOps Supervisor to lead and develop the CFOps team, ensuring maximum data centre uptime and regulatory compliance.

The role focuses on supervising technicians, coordinating maintenance, and driving efficiency while managing budgets and safety standards. The candidate should bring extensive expertise in electrical and mechanical systems, NFPA and NEC codes, and hands-on experience with large-scale data centre infrastructure.

Qualifications

• Bachelor’s degree in Engineering or equivalent is required.
• Solid data centre/critical facilities operations experience is expected.
• Experience managing and motivating critical facilities operations and maintenance teams.

Responsibilities

• Supervises Data Centre Technicians and Facilities Technicians.
• Maintains optimal uptime for data centre facilities (electrical, cooling).
• Delivers training on equipment, PMs, QA and CFOps procedures.
• Manages shift assignments, timekeeping and PTO approvals.
• Writes and reviews MOPs, SOPs and SMPs; ensures completion.

Skills

Electrical systems

Mechanical systems

Low voltage systems

NFPA compliance

PLC controls

Data centre operations

Safety training

Supervisory skills

MS Office Suite

Education

Bachelor’s degree in Engineering or similar field

Tools

MS Office Suite

Power monitoring systems

Job description

Your role at a glance

JD for CFOPs, Suoervisor

What we are looking for

Key Roles and Responsibilities

• Supervises the Data Centre Technicians and the Facilities Technicians.
• Operates and maintains data centre in such a condition as to assure the most optimal uptime to customers for facilities services (electrical, cooling, etc. measured by Five 9’s).
• Tasks out the CFOps team in such a way that complies with all local, state, and federal requirements for fire, health and Life Safety.
• Provides tasking for the daily operations and maintenance scheduling of non-critical and critical maintenance.
• Ensures the CFOps team works effectively to achieve the CFOps goals, reviewing budget, staff planning, NPS, efficiency, etc.
• Analyzes data centre equipment to obtain maximum effectiveness and efficiency; safety, cost, equipment longevity, and reliability.
• Conducts in-depth training with the Data Centre Technicians on equipment, PM’s, QA and CFOps procedures/processes.
• Manages and maintains all training documentation; provides documentation to HR.
• Ensures data centre operates at maximum efficiency, including: analyzing existing operating conditions, recommending new technologies, maintaining customer SLA requirements, and improving overall efficiency while maintaining budget expectations.
• Works with customers to provide successful installs that exceed expectations – delight the customer.
• Supervises the safety and well-being of all CFOps team.
• Responsible for shift assignments, timekeeping review & approval and PTO approval for all assigned Data Centre Technicians and Facilities Technicians.
• Writes and Reviews non-critical and critical Method of Procedures (MOP’s), Standard Operating Procedures (SOP), Standard Method of Procedure (SMP) and provides input.
• Supervises the execution of non-critical and critical Method of Procedures and ensures their thorough completion.
• Performs other duties as assigned.

Knowledge, Skills and Attributes

• Strong background in electrical and mechanical systems design review, layout, installation, commissioning and operations
• Expert knowledge of low voltage systems, including fire, security and PLCs
• Expert knowledge of NFPA Electrical, Fire and Life Safety and building codes
• Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues
• Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)
• Experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems
• Strong supervisor skills
• Excellent communication skills, both written and oral
• Extensive hands‑on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including:
  • 12kV switchgear
  • 480/277 and 208/120 volt electrical generation and distribution systems
  • Diesel powered AC generator plants up to 2MW
  • Static UPS systems
  • Multi‑string flooded cell batteries and monitoring systems
  • Static switches
  • PLC and relay logic controls
  • Power monitoring systems
  • Data centre power distribution and management systems
  • VFD Drives
  • Large Centrifugal Chillers
  • Cooling Towers
  • Water Treatment Systems
  • HVAC equipment
  • Computer Room AC Units (CRACs)
  • Kyoto Cooling Units (where applicable)
  • Operating Building Management and Industrial PLC Control Systems
  • Emergency Standby Diesel Generator Systems
  • Fuel/Oil systems, Fuel/Oil Day tanks and Fuel/Oil Storage Tanks
  • Knowledge of NFPA 25, sprinkler and dry‑stand pipe systems, including Emergency Fire Pump where applicable
  • Chilled/Condenser Water Pump
  • Well/Vault or Sump Pumps
  • Domestic Water systems, including BackFlow Prevention devices
• Proficient with MS Office Suite (Word, Excel, PowerPoint, Project)
• Ability to train the electrical and mechanical teams on the systems and the procedures
• Ability to conduct power & fire system capacity, safety and code compliance assessments
• Ability to operate in and promote a rigorous process‑driven, team environment
• Ability to logically analyze and solve problems
• Ability to multi‑task multiple projects
• Detail oriented

Academic Qualifications and Certifications

• Bachelor’s degree or equivalent in Engineering or similar field required

Required Experience

• Solid experience in data centre and/or critical facilities
• Developing experience managing and motivating critical facilities operations and maintenance teams

Compensation Pay Range

• $102,600 - $141,000
• Annual bonus; payout is dependent upon individual and company performance
• Employees receive paid time‑off, medical, dental, and vision benefits, life and supplemental insurance, short‑term and long‑term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions.

We understand that every business – large and small – has its own unique needs and goals. We offer local‑to‑global data center expertise, aligned with our connected platform of AI‑ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.

NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Join our growing global team and accelerate your career with us.

Data centers are the foundation of the digital world and at NTT Global Data Centers, we are one of the largest providers across the globe. We offer a wide variety of exciting and challenging careers that deliver opportunities to shape our ever‑changing world. Our diverse, inspiring workforce is the heart and soul of our company, providing the best experience for our clients every day. By bringing together our global capabilities and local expertise, we help our clients achieve their goals, anywhere in the world. Together, we can accomplish the extraordinary and work to create a more sustainable world with rewarding benefits for everyone - clients, employees, investors, partners, and communities.