51585480 FINRA Certified - Call Center Support Representative

DXC Technology Inc.; Nashville (TN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Remote work within the United States

Company-provided home office equipment

Job summary

DXC Technology is seeking a FINRA-licensed Registered Representative to join our US-based customer service team. The role focuses on handling complex inquiries, account maintenance, and financial service transactions from a remote setting within the United States.

Ideal candidates have life insurance experience, strong regulatory knowledge, and a track record in financial services. The position supports a standard Monday–Friday schedule and requires compliance with FINRA rules.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of call center customer service experience.
• Life insurance experience required.
• FINRA Series 6 or Series 7 license required at hire.
• Experience in financial services or banking environments where FINRA certification was required.

Responsibilities

• Provide service through inbound contact center and respond to complex inquiries.
• Research and resolve client requests with high service standards and compliance.
• Perform account updates, maintenance, and transaction processing with accurate records.
• Process and distribute mail for multiple clients in line with SLAs.
• Conduct data entry and document matching to maintain accurate accounts.
• Collaborate with team to resolve issues and improve customer experience.
• Support escalation management and service recovery activities.
• Assist with Voice of the Customer feedback reviews and remediation actions.
• Contribute to continuous improvement initiatives and process enhancements.
• Support supervisors with daily operational activities and mentoring.
• Participate in QA reviews for FINRA-regulated transactions.

Skills

FINRA license

Customer service

Life insurance experience

Financial services experience

Account maintenance

Data entry

Education

High school diploma or GED

Tools

Contact center software

Phone systems

Document processing tools

MS Office

Job description

Job Description

DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Amnity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

We are seeking a FINRA‑licensed Registered Representative to join our customer service team. In this role, you will provide high-quality support to clients through our contact center, assisting with complex inquiries, account maintenance, and financial service transactions.

This is an excellent opportunity for professionals with life insurance and financial services experience who are passionate about delivering exceptional customer service while ensuring compliance with regulatory standards.

Key Responsibilities

• Provide exceptional service through the inbound contact center, responding to complex customer inquiries and ensuring timely resolution or appropriate escalation.

• Research and resolve client requests efficiently while maintaining high service standards and compliance requirements.

• Perform account updates, maintenance, and transaction processing, ensuring accurate documentation and account history records.

• Process and distribute incoming and outgoing mail for multiple clients in accordance with established service level agreements (SLAs).

• Conduct data entry and document matching to maintain accurate and up-to-date customer account information.

• Collaborate with team members, management, and customers to resolve service issues and improve the customer experience.

• Support escalation management and service recovery activities, including research and resolution for complex client cases.

• Assist with Voice of the Customer (VOC) feedback reviews and remediation actions when necessary.

• Contribute to continuous improvement initiatives, recommending enhancements to procedures and workflows to increase efficiency and service quality.

• Support supervisors with daily operational activities, including training or mentoring less experienced team members.

• Participate in Quality Assurance (QA) reviews, particularly for FINRA-regulated transactions involving products with variable investment features.

Required Qualifications

• High school diploma or GED (required).

• Minimum 2 years of customer service experience in a call center environment.

• Life insurance experience is required.

• Prior experience in financial services, investment services, insurance, or banking environments where FINRA certification was required.

• FINRA Series 6 or Series 7 license required at the time of hire (currently registered or within the 2‑year U5 FINRA window and in good standing).

Preferred Qualifications

• Experience working across multiple organizational teams and stakeholders.

• Familiarity with contact center technology, including phone systems, help desk software, and document processing tools.

• Strong analytical and problem‑solving skills.

• Excellent communication and customer engagement skills.

• Ability to work independently and manage multiple priorities.

• Lean or Six Sigma certification or experience is a plus.

Work Environment

• Remote position within the United States

• Company‑provided equipment for your home office setup

• Standard work schedule: Monday – Friday, between 7:00 AM and 8:00 PM CST (8‑hour shifts)

Company Culture

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Equal Opportunity

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below

Legal Compliance

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.