5005 - Assistant Store Manager PT

Lids; Manchester (NH); On-site; USD 25,000 - 36,000; Full time

Job summary

Lids is seeking an Assistant Store Manager in Manchester, NH to lead daily store operations and drive sales while delivering exceptional customer service.

You will coach associates, maintain merchandising standards, and ensure a clean, professional store environment in line with the Dress Code Policy. Responsibilities include staffing, inventory control, and safeguarding company assets.

Qualifications

• High school diploma or equivalent plus one year of relevant experience.
• Proven ability to drive retail sales while minimizing loss.
• Clear, professional verbal communication and strong interpersonal skills.
• Computer proficiency and ability to learn retail software and POS systems.
• Ability to work independently with sound judgment.

Responsibilities

• Lead service behaviors to produce sales gains and support KPIs.
• Model selling and ensure accurate, timely resolution of customer needs.
• Maintain visuals including proper merchandising, signage, cleanliness, and store readiness.
• Deliver documented feedback on sales performance, recognizing strengths and coaching opportunities.
• Set expectations aligned with Company objectives and follow up for results.
• Model professionalism including adherence to the Company Dress Code Policy.
• Protect Company assets by following Lids policies and best practices.
• Assist with scheduling to provide coverage within wage guidelines.
• Manage inventory processes including receiving, transfers, price changes, and counts with accurate documentation.
• Open and close the store per the Operations P&P Manual and maintain records consistent with policy and law.
• Support and adhere to all Lids policies, procedures, and guidelines.

Skills

Customer service

Sales

Communication

POS systems

Independent work

Education

High school diploma or equivalent

One year of relevant experience

Tools

Retail software

POS systems

Job description

About Our Company

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US and abroad. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Lululemon, and Mitchell & Ness. In addition to our wide assortment, we are the industry leader in on demand customization.

Brief Description

Assistant Store Manager

About Our Company

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US and abroad. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Lululemon, and Mitchell & Ness. In addition to our wide assortment, we are the industry leader in on demand customization. We currently operate 1,300+ brick and mortar locations, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and the two largest MLB franchises, via our Yankees & Dodgers Clubhouse stores. Lids has built partnerships and collaborations with iconic global brands, creating a community where fans, fashion, and culture collide.

Position Summary

The Assistant Store Manager drives sales growth by delivering exceptional customer service and supporting all Company performance objectives. This role coaches associates using consistent, documented feedback; maintains visual standards through accurate merchandising and signage; and ensures a clean, well-presented store—while modeling a professional appearance in line with the Company Dress Code Policy.

Principal Duties and Responsibilities

Sales & Customer Experience

• Lead service behaviors to produce sales gains and support KPIs.
• Model selling and ensure accurate, timely resolution of customer needs.
• Maintain visuals including proper merchandising, signage, cleanliness, and store readiness.

Coaching & Performance

• Deliver documented feedback on sales performance, recognizing strengths and coaching opportunities.
• Set expectations aligned with Company objectives and follow up for results.
• Model professionalism including adherence to the Company Dress Code Policy.

Operations & Expense Control

• Protect Company assets by following Lids policies and best practices.
• Assist with scheduling to provide coverage within wage guidelines.
• Manage inventory processes including receiving, transfers, price changes, and counts with accurate documentation.
• Open and close the store per the Operations P&P Manual and maintain records consistent with policy and law.
• Support and adhere to all Lids policies, procedures, and guidelines.

Additional Principal Duties And Responsibilities

No additional principal duties are required for this role beyond those outlined above.

Job Required Knowledge And Skills

• High school diploma or equivalent plus one year of relevant experience.
• Proven ability to drive retail sales while minimizing loss.
• Clear, professional verbal communication and strong interpersonal skills.
• Computer proficiency and ability to learn retail software and POS systems.
• Ability to work independently with sound judgment.

Physical and Travel Requirements

• Ability to occasionally lift up to 50 pounds
• Ability to occasionally climb a ladder and work with hands overhead
• Ability to constantly stand on shift
• Ability to frequently walk on shift
• Ability to frequently hear and communicate verbally with customers, employees, and other personnel
• Ability to frequently visually observe the store and read written or digital information
• Ability to frequently operate a computer and mobile Point-of-Sales system, as well as maneuver relative software programs
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquiries related to reasonable accommodations, please contact [e-mail]