4X10 Customer Account Rep (4-Days, 40hrs./wk)

MCI; Savannah (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

MCI is hiring Customer Account Representatives in Savannah, GA to support inside sales programs for leading brands in retail, telecommunications, and software. This full-time role involves connecting with business and residential customers by phone, resolving service concerns, retaining accounts, and upselling products and services.

Ideal candidates are motivated, reliable, and able to thrive in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• Excellent written and verbal communication skills.
• Typing speed of 20+ WPM.
• Proficiency with Microsoft Office Suite.
• Reliable, punctual, and team-oriented.

Responsibilities

• Make outbound sales calls and respond to inbound inquiries.
• Follow up with leads and customers to drive engagement and retention.
• Listen to customer needs and provide tailored product recommendations.
• Document interactions and manage account updates accurately.
• Follow scripts, policies, and compliance procedures.
• Escalate issues to the appropriate teams when needed.
• Aim for first-call resolution through effective communication.
• Maintain attendance and punctuality.

Skills

Excellent written and verbal comm.

Typing speed 20+ WPM

Interpersonal skills

Reliability and punctuality

Team-oriented

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating systems

Job description

LOCATION

Savannah, GA

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

Are you a results-driven sales professional with a passion for customer engagement? We’re hiringCustomer Account Representativesto supportinside sales programsfor some of thelargest brands in retail, telecommunications, and software.

In this full-time role, you’ll connect with business and residential customers via phone, resolve service concerns, retain accounts, and upsell new products and services. If you thrive in a fast-paced environment and love turning conversations into conversions, this is the opportunity for you.

--------------

POSITION RESPONSIBILITIES

Key Responsibilities:

• Make outbound sales calls and respond to inbound inquiries from interested prospects
• Follow up with leads and existing customers to drive engagement and retention
• Listen actively to customer needs and provide tailored product recommendations
• Resolve service-related concerns using internal systems and cross-functional collaboration
• Accurately document customer interactions and manage account updates
• Follow client-specific scripts, policies, and compliance procedures
• Handle sensitive information with confidentiality and professionalism
• Escalate complex issues to the appropriate support teams
• Deliver first-call resolution through effective communication and problem-solving
• Stay current with program updates through training and team meetings
• Maintain consistent attendance and punctuality

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or equivalent
• Excellent written and verbal communication skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Familiarity with Windows operating systems
• Highly reliable and punctual
• Strong problem-solving, negotiation, and conflict resolution skills
• Customer-focused with empathy, patience, and responsiveness
• Ability to multitask, self-manage, and adapt in a fast-paced environment
• Team-oriented with strong interpersonal skills

PREFERRED QUALIFICATION & EXPERIENCE (NOT REQUIRED)

• 1+ year experience in customer service, inside sales, technical support, chat, or administrative roles in a contact center
• Experience in state or federal work environments

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua,EastWest BPO, TeleTechnology, and Vinculum.

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

Are you a results-driven sales professional with a passion for customer engagement? We’re hiringCustomer Account Representativesto supportinside sales programsfor some of thelargest brands in retail, telecommunications, and software.

In this full-time role, you’ll connect with business and residential customers via phone, resolve service concerns, retain accounts, and upsell new products and services. If you thrive in a fast-paced environment and love turning conversations into conversions, this is the opportunity for you.

--------------

POSITION RESPONSIBILITIES

Key Responsibilities:

• Make outbound sales calls and respond to inbound inquiries from interested prospects
• Follow up with leads and existing customers to drive engagement and retention
• Listen actively to customer needs and provide tailored product recommendations
• Resolve service-related concerns using internal systems and cross-functional collaboration
• Accurately document customer interactions and manage account updates
• Follow client-specific scripts, policies, and compliance procedures
• Handle sensitive information with confidentiality and professionalism
• Escalate complex issues to the appropriate support teams
• Deliver first-call resolution through effective communication and problem-solving
• Stay current with program updates through training and team meetings
• Maintain consistent attendance and punctuality

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or equivalent
• Excellent written and verbal communication skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Familiarity with Windows operating systems
• Highly reliable and punctual
• Strong problem-solving, negotiation, and conflict resolution skills
• Customer-focused with empathy, patience, and responsiveness
• Ability to multitask, self-manage, and adapt in a fast-paced environment
• Team-oriented with strong interpersonal skills

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics.We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion,benefits, social and recreational programs, anddiscipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.